IT Systems Engineer

About the Team The IT System Operations Team provides engineering and operational expertise to the OpenAI IT organization. The team ensures that employee-facing systems, identity workflows, and enterprise applications operate in a predictable, governed, and continuously reliable manner as the organization scales. The Enterprise Platforms pod runs the SaaS applications employees rely on to communicate, collaborate, and manage work. The pod owns application administration, configuration, integrations, operational controls, and complex escalations. We work across Google Workspace, GCP, Slack, Atlassian and service-management tools, ChatGPT Enterprise, and other enterprise applications, partnering with IT Support, Systems Engineering, Identity & Access Foundations, Security, and business teams. About the Role We’re looking for an IT Systems Engineer to join our Enterprise Platforms pod, with deep experience in platforms such as Google Workspace, Google Cloud Platform (GCP), and Slack, and a focus on application integration, automation, and internal tools. You’ll connect services across the application portfolio, build tools that simplify work for employees and IT, and own improvements from discovery and design through implementation, rollout, and ongoing operation. The goal is to reduce repeated manual administration and build reusable capability for user migrations, M&A integrations, and broader enterprise platform work. Infrastructure as code is central to how you’ll work. You’ll use Terraform, version control, code review, and automated delivery pipelines as the default approach to managing platform configuration and supporting infrastructure. You’ll pair that foundation with APIs and code to build integrations and tools, simplify administrative workflows, and turn recurring issues into durable engineering improvements. You’ll work across collaboration platforms, cloud integrations, service-management workflows, and ChatGPT Enterprise administration. You’ll also participate in on-call and end-user escalations, helping restore service and improve the systems employees depend on. In this role, you will: - Engineer and operate enterprise platforms through infrastructure as code, using Terraform to manage supported configuration, access, and controls. Build reusable modules, bring existing resources under management, and detect and reconcile configuration drift. Use APIs and automation for capabilities outside provider coverage. - Design, build, and maintain integrations across enterprise applications and cloud services. Own data flows, API access, OAuth clients, service accounts, error handling, and operational monitoring. Partner with cloud and security owners on project setup, permissions, credential handling, and technical handoffs. - Build and improve enterprise application integrations and Jira/service-management workflows for IT, Security, and business teams. Translate operational needs into maintainable configurations, routing, approvals, and automation. - Develop ChatGPT Enterprise workspace administration using APIs and infrastructure as code. Test administrative capabilities and provide Customer Zero feedback to product teams based on real operational needs. - Build reusable internal tools, automation, and autonomous workflows across the enterprise application portfolio, including self-service workflows, administrative utilities, and cross-application processes that support routine operations and user migrations. Use code, APIs, infrastructure as code, and AI or agent workflows with testing, error handling, logging, documentation, and clear boundaries for privileged actions. - Implement agreed platform controls and identify gaps. Validate effective access, sharing, integration, and logging behavior; pre