Payment Operations Specialist

About FastSpring: FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore. Payment Operations Specialist, Technical Operations Department: Payment Operations | Location: Remote — United States | Reports To: Director of Trust and Safety Position Overview: The Payment Operations Specialist supports the day-to-day health of FastSpring's payment ecosystem for our network of 2,500+ sellers, with a focus on chargeback management, KPI tracking, and issue resolution across multiple processors and regions. Working closely with senior team members, this role helps manage chargebacks, monitor payment performance, and investigate anomalies while supporting cross-functional efforts to reduce risk and improve the seller experience. It is an entry-to-early career role with room to grow into payments, risk, and fraud. Responsibilities & Goals: • Assist with the end-to-end chargeback process, including preparing and submitting representments. • Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools. • Coordinate with sellers and internal teams to collect supporting documentation for dispute responses. • Monitor payment processor dashboards and alerts to identify potential issues or disruptions. • Support Tier I–II payment-related inquiries from sellers and internal teams. • Investigate routine issues involving settlements, refunds, disputes, or processor behavior. • Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations. Experience & Qualifications: • 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role. • Basic understanding of card payments and the chargeback/dispute lifecycle. • Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus. • Strong attention to detail and ability to follow documented processes. • Strong organizational and communication skills. • Interest in learning more about risk, fraud, and payment optimization. • We welcome candidates from a range of backgrounds and experiences who bring fresh perspective to payment operations challenges. Technology & Systems: • Comfortable working with data, dashboards, and spreadsheets. • Familiarity with payment processor dashboards or dispute management tools is a plus. • Comfortable working across multiple platforms and systems in a fast-paced, globally distributed environment. Consistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees. Estimated Base Pay Range $63,000 — $63,000 USD About the Company: FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal vete