Director, Delivery Leader

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Seeking the Industry's True Leadership Talent Professional Services of Salesforce Customer Success Group Korea is seeking a Delivery Leader (Architect Track) to spearhead Salesforce's innovative Agentforce, AI CRM architecture and the highest standards of delivery excellence for the upcoming Agentic Enterprise Era. This is a pivotal leadership role that goes beyond project management; it is about setting the vision for enterprise digital transformation using the Salesforce platform and leading an elite team of architects to make that vision a reality. If you have successfully led the industry's most complex and innovative challenges, possessing both profound architectural depth and exceptional leadership capacity, we invite you to join Salesforce and take part in an unprecedented growth opportunity in Professional Services of the Customer Success Group. What You'll Actually Be Doing • Total Ownership of Delivery: Strategically plan, execute, and govern the end-to-end delivery of large-scale, complex multi-cloud Salesforce programs, ensuring maximum business value realization and alignment with the client's strategic goals. • Excellence in Execution: Define and enforce delivery frameworks, architectural governance, and quality standards to ensure best-in-class project success rates and predictability. • Executive Stakeholder Management: Proactively identify and resolve major risks and issues across the project lifecycle, while providing clear, impactful communication and executive-level reporting to C-suite and key stakeholders. • Agentic Enterprise Leadership: Possess the business and technical vision, capacity, and readiness to guide customers into the new era of the Agentic Enterprise, realized through the integration of Humans with AI Agents. • Enterprise Architecture: Deeply analyze customer business requirements (such as CRM) and lead the design and approval of highly scalable and resilient enterprise architectures leveraging Top IT Solutions such as Salesforce Core Clouds (Sales, Service, Experience, etc.), Agentforce (AI Agent Platform), Industry Clouds (Financial Services, Manufacturing, Communications, etc.), and Data Cloud/Mulesoft/Tableau/Slack. • Business and Technical Authority: Lead the team of Architects in defining complex integration strategies, data migration, security, and compliance frameworks. Serve as the ultimate Business and Technical Authority, resolving the most challenging technical roadblocks related to key business issues (including CRM). • Innovation Roadmap: Possess a deep understanding of Salesforce's latest initiatives, such as the Agentic Enterprise based on Agentforce, features, and product roadmap, translating technical capabilities into compelling, innovative visions and roadmaps for the client's future state. • Architect Mentorship: Drive the coaching, mentoring, and career development of the Various Architect talent pool—including Business Transformation Arc