VME Support Engineer

VME Support Engineer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What you’ll do: As a part of Managed Services support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in VMware vSphere and server hardware to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Responsibilities: • Admin, Operate and Manage Linux KVM servers • Experience in Linux administration. • Experience in Linux command line interface. • Experience in HA, DRS, and other cluster features. • Experience in Virtual Machine operations and configurations. • Experience in Performance Monitoring and Performance Chart. • Experience in Networking at Linux and KVM level • Experience in Storage, iSCSI, FC, Software iSCSI, RDM configurations. • Experience in Linux security and hardening. • Advanced understanding of Linux, DHCP, DNS, Active Directory/LDAP, NFS technologies. • Expert on one or more infrastructure components - Compute, Storage (iSCSI & FC), Network. • Understanding of Docker containers. • Understanding of scripting (Shell, Python, VMware PowerCLI). • Understanding of cloud management tools such as OpsRamp, Logz.io, Aruba Fabric Composer, Morpheus Additional Skill. • Attend daily standups/scrums. • Respond to service alerts and take remedial actions. • Follow Change Management processes and procedures. • Resolve customer’s issues via telephone, email, or remote sessions. • Identify and escalate issues in a timely manner to vendor according to process guidelines. • Lead service restoration/incident resolution during MIs (major incidents). • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. • Maintain quality on case documentation, SLA timeframes and operational metrics. • Performs within the Productivity Measure of the team (scorecard). • Handle Problem Management, Post Incident Reviews and RCA. What you need to bring: • Excellent communication skills. • Ability to work in a cross-functional team. • Understanding of CI/CD and DevOps methodologies. • Ability to work in a fast-paced, iterative environment. • Ability to influence and drive change. •