Senior AI Operations Engineer

At AstraZeneca, we're transforming every stage of the pharmaceutical value chain through Artificial Intelligence. From accelerating drug discovery to enhancing patient safety, AI is becoming central to how we deliver life-changing medicines to millions of people worldwide. We're looking for a Senior AI Operations Engineer to help power this transformation. This is not a traditional operations or support role. You'll join our Enterprise AI Platforms & Services team as a senior technical leader focused on designing, automating, and operating the AI platforms that support mission-critical workloads across a global organization. You'll work at the intersection of Site Reliability Engineering, AI Infrastructure, Cloud Operations, Automation, and Platform Engineering, helping build the operational foundations that enable AI at scale Why This Role Matters You'll be a key contributor in building highly reliable, observable, and automated AI platforms running across Azure and AWS environments. You'll partner closely with engineering teams, influence platform design, and develop intelligent operational capabilities powered by AI. If you're passionate about solving complex infrastructure challenges, eliminating manual work through automation, and building resilient systems that support cutting-edge AI solutions, this role offers a unique opportunity to make a tangible impact What You'll Be Doing Engineer Operational Excellence ● Design and implement enterprise-scale observability solutions using Datadog, Grafana, Splunk, New Relic, and OpenTelemetry. ● Build monitoring, alerting, telemetry, and distributed tracing capabilities that provide deep visibility into platform performance. ● Lead major incident response efforts and perform root cause investigations that drive long-term improvements. Advance AI-Powered Operations ● Create AI-driven operational tools for incident diagnosis, runbook automation, and intelligent troubleshooting. ● Develop conversational interfaces that help teams quickly access operational knowledge and guidance. ● Drive innovation in predictive operations and automated remediation . Automate Everything Possibl e ● Build scalable automation solutions using Python, Bash, and cloud-native technologies. ● Reduce operational toil and improve system reliability through engineering-led optimization. ● Transform recurring incidents into automated workflows, reusable runbooks, or permanent technical fixes Shape the Future of AI Platforms ● Partner with product engineering teams throughout the platform lifecycle. ● Influence platform readiness, operational architecture, and reliability standards before services enter production. ● Contribute to technical reviews and operational best practices across the organization Mentor and Elevate Others ● Coach Site Reliability Engineers and Operations Engineers on engineering best practices. ● Help develop the next generation of platform engineering talent. ● Champion a culture where operations is treated as an engineering discipline. What We're Looking For Required Experience ● Strong experience in Site Reliability Engineering, Platform Engineering, Cloud Operations, or Infrastructure Engineering roles. ● Hands-on expertise operating large-scale cloud environments within Azure, AWS, or both. ● Experience building observability and monitoring ecosystems using Datadog, Grafana, Splunk, New Relic, and OpenTelemetry. ● Strong scripting and automation skills using Python and Bash. ● Experience with distributed systems, containerized environments, and modern cloud architectures. ● Proven ability to troubleshoot complex production environments and drive sustainable solutions. ● Experience mentoring engineers and influencing technical direction. Nice to Have ● Experience applying