Specialist - BPM Process Optimisation

Job Title: Specialist - BPM Process Optimisation GCL:D2 Introduction to role: Are you ready to turn rigorous process design into enterprise outcomes that unlock time for discovery and better serve patients? As a Specialist - BPM Process Optimisation based in Chennai, you will report to the Process Optimisation Director and support the end-to-end management and evolution of our BPM platform. This permanent role blends deep analytical thinking with clear, impactful communication across a diverse global collaborator community. You will help shape our strategy and standards, strengthen governance, and build a thriving BPM community of practice that delivers consistent, high-quality models ready for automation and insight. Your work will enable faster, smarter decision-making across the business by connecting process clarity to measurable efficiency and effectiveness. How will you translate complex operations into simple, reusable assets that scale across the enterprise? Accountabilities: • BPM Strategy and Framework: Co-develop the direction of our BPM approach; maintain methodologies, modeling standards, governance and guidelines so process assets are consistent, trusted and reusable. • Platform Governance and Administration: Act as tool administrator; manage configurations, metadata and access; ensure data integrity; and communicate directly with software providers and internal technology teams to prioritize enhancements and resolve issues at pace. • Process Modelling Excellence: Model and document end-to-end business processes using BPMN 2.0; guide strategic projects with high-quality process maps that drive efficiency, quality and compliance outcomes. • Community Enablement and Training: Lead onboarding of new users to the BPM platform; deliver training and certification; run clinics and office hours to build capability and foster a collaborative, supportive community. • Insight-Driven Optimisation: Analyse and redesign business processes to improve efficiency and effectiveness; identify daily work optimisation opportunities using AI and link process insights to automation, mining and continuous improvement. • Agile Delivery and Ways of Working: Operate within Agile methodology; manage backlogs and status analyses; work virtually across time zones with strong time management, balancing multiple initiatives without losing momentum. Essential Skills/Experience: • Solid understanding of process modelling techniques, tools, frameworks and standards • Strong experience in at least one BPM platform (e.g. BIC, Bizagi, Aris, Signavio etc.) • Ability to model and document end to end business processes using BPMN 2.0 • Capable of acting as tool administrator and performing requirement gatherings and status analyses • Ability to communicate/articulate requests directly to software providers, alongside other internal technological teams • Analysing and designing business processes to improve efficiency and effectiveness • Ability to seek daily work activities optimisation with AI utilization • Energetic and self-motivated • Strong time management skills with ability to work at pace, handling multiple initiatives at one time • Comfortable with working virtually in a global environment • Proficiency in English • Experience of working in Agile methodology Desirable Skills/Experience: • Experience of various related BPM capabilities such Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, workflow tools. • Experience of working in Agile methodology • Six Sigma or Lean Management Green Belt certified • Experience in change management projects and process optimization initiatives When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines.