Customer Experience Partner Nasal Polyps Drug Program

Job title: Customer Experience Partner Nasal Polyps Drug Program • Coverage area: Woj. Lubelskie, Świętokrzyskie, Małopolskie & Podkarpackie • Contract Type: 3 month trial period with a permanent contract as the next step About the job As a Customer Experience Partner Nasal Polyps Drug Program within our Immunology team, you'll orchestrate all customer interactions using diverse messages and channels to deliver superior customer experiences to healthcare professionals and inspire them to provide the best solutions for patients. Ready to get started? Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Immunology team, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. About Sanofi: We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. Main responsibilities: • Consistently achieve sales objectives (units, value, market share) of the promoted product portfolio in your area • Act as a bridge between customer engagement functions • Lead and develop health communities to best serve patients • Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication • Collaborate with Customer Engagement to tailor customer journeys that address needs and solve pain points • Own and adapt communication with customers to meet their specific needs • Implement and manage customized activation strategies across all channels to ensure optimal customer experience About you Experience: • Minimum 3 years as a Medical Representative in a pharmaceutical company in Poland; experience working with hospital-based physicians and proven track record in delivering group presentations in hospital wards • Knowledge of working with drug programs would be a great asset • Knowledge of working in therapeutic areas specific to Nasal Polyps (Laryngology, Otolaryngology (ENT)) Soft and technical skills: • Sales management and scientific knowledge • Strategic analysis and planning capabilities • Project management skills • Strong interpersonal skills to negotiate, communicate, present, and persuade • Excellent collaboration and analytical skills • Ability to prioritize and work on own initiative with quality decision-making • Valid driving license category B Education: • University degree, preferably in biology, biotechnology, chemistry, or pharmacy Languages: • Polish – full professional proficiency • English language knowledge will be an asset Why choose us? • Help transform care for patients with immune challenges, delivering breakthrough treatments that bring hope to those with the highest unmet needs • Work at the intersection of science and customer experience, using AI-driven insights and digital innovation to deliver best-in-class engagement • Develop your career with opportunities to grow across functions and regions in a purpose-driven environment • Make a direct impact on patient lives by building meaningful relationships with healthcare professionals and shaping treatment journeys • Collaborate with diverse, talented teams across market access, medical, and customer engagement functions • Thrive in a workplace where diversity, equity, and inclusion are at the core, with programs that celebrate every voice Pursue Progress. Discover Extraordinary. Progress doesn’t happen without people – people from different backgrounds, in different l