Software Systems Engineer

Software Systems Engineer Company: Boeing Defence United Kingdom Limited We are seeking a Software Systems Engineer based in Lossiemouth for Defence and Security domains in support of Mission Support Segment System Support (MSS) operations for the UK AEW&C Wedgetail Program. This role provides direct operator-facing support for AEW&C MSS operations based at RAF Lossiemouth, with strong interface to the BDA development team As a consequence of our growing business we have a number of exciting career opportunities within our Software Engineering Capability, which is responsible for the Research and Development of Advanced Technology and the Design, Development and Certification of our Software systems and sub-systems. You will join a rapidly growing Engineering Capability with a culture for development, collaboration and success. The role provides a rare opportunity to work across the breadth of the Software Engineering portfolio i.e. Boeing Defence, Commercial Airplanes and Global Services. We work in an exciting, faced-paced and dynamic environment, but your wellbeing is important to us and we strive to find a healthy life balance and with an ethical team culture and strong emphasis on openness, collaboration, innovation, safety and first time quality Position Responsibilities: • Act as the interface between AEW&C operators at Lossiemouth and the BDA development team in Australia • Facilitate and manage technical enquiries and operator support for the MSS. • Assist MoD and BDUK staff perform MSS startup, shutdown, initial fault finding and initial fault rectification. • Manage deployment of software patches to the MSS and validate deployments with operators. • Manage the technical request and resolution process, ensuring timely closure and accurate logging of actions and findings. • Provide clear, operator-focused technical briefings and handovers. • Assist operators develop MSS software change requests • Support the planning and estimating processes for MSS in-service software updates • Analyse software system-level to identify risks, issues and opportunities; integrates and deploys mitigation actions throughout the software lifecycle. • Debugs and resolves issues identified to ensure the reliability and efficiency of software products. • Handles user inquiries, troubleshoots technical issues and user feedback analysis. • ​Develops, establishes, monitors and improves software processes, tools and key performance metrics that align projects with organizational goals and industry benchmarks.  • Performs software project management activities and software supplier management functions. • Experience with Software Engineering development lifecycle exploiting contemporary tools and processes   Employer will not sponsor applicants for employment visa status.   Basic Qualifications (Required Skills/Experience): • MSS integration experience (Hardware/Software/Systems Administration): strongly preferred. • Experience working as a Software Systems Engineer or a similar role • Proven experience in fault diagnosis, patch deployment and operator support. • Strong communication skills with the ability to communicate with senior stakeholders, MOD customers while working closely with operational crews and remote development teams. • Working collaboratively with other engineers, specialists and cross functional teams to achieve a sustainable outcome   Preferred Qualifications (Desired Skills/Experience): • 5+ years of Experience across Software Development Lifecycle and Software standards such as ISO9001. • Experience in developing and applying continuous improvement to process and productivity for Software • Proficiency in at least one programming language (e.g., C, C++, JAVA, C#, .Net). • Strong understanding of o