Sr Customer Solutions Representative

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Customer Experience, Customer Service, Operations Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $46,600.00 - $76,800.00 Target Openings 10 What Is the Opportunity? Provide internal and external support to customers. Provides customer policy/account support by processing a variety of transactions in a high volume service center. Demonstrates proficiency in understanding of Travelers products, procedures and processing techniques. Start Date: December 7, 2026 Work Arrangement: Travelers offers a hybrid work location model that is designed to support flexibility and balance (3 days in office, 2 days working from primary residence). Training: Provided between 8:00 and 5:00 ET. PTO will be limited during the training period. What Will You Do? • Processes incoming requests for variety of policy changes and/or handling routine policy reviews in applicable system(s). • Responsible for Policy Quoting and Issuance. • May be responsible for handling compliance transactions • Works directly with internal and external customers to gather required information to handle service requests • May require underwriting authority to complete specific transactions. • Demonstrates proficiency understanding of Travelers products, along with various insurance transaction procedures. • Addresses questions regarding aspects of a policy within their authority. • Identifies, where applicable, potential underwriting risks and refers and provides solutions to the correct department. • Ensures effective and appropriate communication with all effected internal/external parties resulting from change in customer account. • Assists in special work assignments as identified. • Acts as a customer support. • Perform other duties as assigned. What Will Our Ideal Candidate Have? • Prefer two or more years of work experience in a customer service, operations, or insurance industry. • Associates Degree or higher. • Demonstrated resiliency in high-volume environments and stressful situations. • Demonstrated ability to communicate both written and verbally clearly in a multitude of channels (phone, emails, etc…). • Knowledgeable in insurance products. • Ability to multitask on various activities. • Strong math abilities. • Ability to provide problem solving and implement solutions. • Identify customer needs and takes appropriate action. • Build productive working relationships and is inclusive to all in the workplace. • Drive towards achieving performance and expense management goals set by the department. • Positively influences others. • Can perform work duties independently. • Successfully utilizes tools and resources. What is a Must Have? • High School Diploma or equivalent. • One year of work experience in a customer service, operations, or insurance industry. What Is in It for You? • Health Insurance : Employees an