SVP & Chief Operating Officer, Missionforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Missionforce is the high-growth business unit that brings Salesforce’s trusted AI, data, apps, and cloud technology to governments’ most critical missions around the globe.  We are seeking a Chief Operating Officer (COO) to serve as the operating partner to the CEO of Missionforce. This leader will build and run the operating system for Missionforce, including strategy execution, cross-functional alignment, and the rhythm of the business. The COO owns how the business scales, so that growth, delivery, and compliance are in alignment.  The COO will report to Missionforce’s CEO and be a member of the senior leadership team. What You’ll Actually Be Doing • Design and stand up the operating model for Missionforce, including the systems, processes, governance, and team structures needed to scale. Establish the "how we run the business" playbook, and evolve it as the business grows. • Build repeatable processes for planning, forecasting, and reporting. Set up the tools, data, and metrics that give leaders a single view of performance. • Own the operating cadence, including planning, quarterly business reviews, OKRs and V2MOM alignment, and executive forums. Drive accountability for results across Sales, Product, Engineering, Services, Marketing, and Operations. • Turn the CEO's priorities and the Missionforce growth strategy into clear plans, owners, milestones, and metrics. Resolve cross-functional blockers. • Lead organizational design, headcount and resource planning, and talent strategy. Partner with Recruiting and ES to attract and retain cleared and mission-driven talent. • Partner with Finance on budget, forecasting, and investment decisions. Improve productivity, unit economics, and operating margin. • Work with sales, partner, and services leaders on pipeline health, deal strategy, program execution, and customer outcomes for large, complex public sector engagements. • Build compliance into how the business operates, ensuring adherence to federal, defense, and international requirements. Coordinate closely with Legal, Security, and Trust. • Serve as a senior voice with executives across Salesforce, as well as with customers, partners, and government stakeholders, as needed. • Build and mentor a high-performing operations team, and model inclusive, high-trust leadership. You’re Our Person If… • 15+ years of progressive leadership experience, including senior operating roles such as COO, Chief of Staff, GM, or head of strategy and operations, in a large technology company. • Proven record of scaling a high-growth business or business unit, with enterprise-level complexity and P&L or financial accountability. • Strong executive presence. You earn trust quickly with C-level leaders, customers, and cross-functional partners. • Exceptional analytical, planning, and problem-solving skills, with a bias toward action and measurable outcomes. • Experience leading through ambiguity and building new func