Technical Program Management Director, Digital Marketing

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description: Technical Program Management Director, Digital Marketing Location: San Francisco, CA and Seattle, WA About the Role Salesforce is rethinking how digital marketing gets built and delivered. Our messaging platform is shifting to an agent-first model , changing how teams plan, ship, and measure success. As Director of Technical Program Management, you'll lead high-impact, cross-functional initiatives where humans and AI agents work side by side to drive marketing outcomes. As Technical Program Management Director, Digital Marketing, you'll lead the transformation of Salesforce's email and messaging operations: keeping today's systems reliable while building the next-generation agentic email platform, powered by Marketing Cloud and Data Cloud. You'll rally product, engineering, and marketing leadership around a shared vision and use AI to reshape how complex programs get delivered. This is a high-visibility role that directly supports the priorities of the CMO and CDO. As a key driver, you'll transform Salesforce's email marketing strategy, technology, and operations. You'll accelerate product delivery and drive programs that build agent-first platforms showcasing the very best of what Salesforce can do. To succeed, you'll bring strong executive presence, the ability to align communication across leadership, product, and cross-functional marketing teams, and the vision to replace traditional ways of working with AI-powered ones. About You • Love to wear multiple hats. • Builds the relationships to make things happen. • Highly functional in an energizing environment. • Comfortable bending between the tactical and strategic. • Outstanding executive presence and communications professional. • A service-oriented-minded person who "Thinks Customer." • Enjoy a hyper-transparent flow of information, conversation, and ideas. Your Impact - Responsibilities • Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment. • Drive teams through the Software engineering experience using Agile and analytical and technical skills. • Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program. • Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success. • Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Marketing, Scrum Leads, UX, CX,). • Lead "program/feature" dependencies across multip