Jobs / United States / 3M Company
Customer Issue Resolution Supervisor
3M Company · 🇺🇸 PH, Taguig
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — 3M Company
The US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for 3M Company →
About the role
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Customer Issue Resolution Supervisor 3M Global Business Services Lead issue resolution operations. Strengthen customer outcomes. Grow your leadership career with 3M. At 3M , we’re looking for an experienced Customer Issue Resolution Supervisor to lead operations supporting global B2B customers and business partners across international markets. This role is for a leader who can connect day-to-day issue resolution to broader business impact. You’ll help strengthen performance across the Order-to-Cash journey , improve root-cause management, and partner across functions to resolve complex customer and business challenges at scale. What You’ll Experience in This Role As a Customer Issue Resolution Supervisor , you’ll oversee issue resolution related to orders, pricing, billing, deliveries, returns, credits, disputes, escalations, and other Order-to-Cash processes . You’ll work closely with Supply Chain, Logistics, Finance, Sales, Customer Operations, and other business teams to remove barriers, improve resolution speed, prevent recurring issues, and deliver a stronger customer experience. What You’ll Do • Supervise End-to-End CIR teams, including 1:1s, workload prioritization, and feedback. • Manage team development, focusing on career growth and continued learning. • Facilitate customer meetings to reconcile issues, conflicts, and ensure timely payments. • Adapt techniques to solve complex problems and analyse team data for actionable directives. • Set priorities, assign tasks, provide performance feedback, and lead change initiatives. • Prepare and present regular reports on collections and dispute activities and performance • Lead projects, ensuring alignment with business strategies and meeting objectives and deadlines. • Participate in corporate programs, comply with standards and policies, and uphold 3M’s values and ethics. • Has a considerable impact on the functional work group/team, providing coaching and leadership. • Train, mentor and evaluate the performance of the team • Develop and implement strategies to improve team performance and efficiency • Manage project timelines, resources, and deliverables to ensure successful outcomes What You’ll Bring You may be a strong fit if you have: • Bachelor's degree and Min 6 years' experience in finance, AR/collections or pricing • Minimum 3 years' experience in leadership position • Strong analytical, communication, and presentation skills with the ability to multi-task under time constraints. • Ability to engage, influence, coach, develop others, and lead cross-functional teams. The Leadership Mindset We Value • You challenge the status quo and walk the talk with clarity, accountability, and consistency. • You foster collaboration and a respectful workplace where teams solve problems across functions. • You develop and harness talent while building teams that deliver strong results. Build a Career with Purpose at 3M At 3M , science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions across personal safety, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more . You will be part of a team that values respect, collaboration, learning, recognition, and meaningful work. Lead issue resolution operations. Improve customer outcomes. Make an impact with 3M. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, a