Jobs / United States / 3M Company
Customer Service Supervisor
3M Company · 🇺🇸 PH, Taguig
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — 3M Company
The US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for 3M Company →
About the role
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Customer Service Supervisor 3M Global Business Services - Manila Lead customer service operations. Strengthen global execution. Grow your leadership career with 3M. At 3M GBS , we’re looking for an experienced Customer Service Supervisor to lead customer service operations supporting global B2B customers and business partners across international markets. This role is designed for a leader who can look beyond daily execution and see the bigger operational picture. You’ll help drive performance across the Order-to-Cash journey , strengthen service delivery, improve customer outcomes, and partner across functions to solve business challenges at scale. If you’re an operations leader who brings structure, accountability, customer focus, and a continuous improvement mindset, this is an opportunity to make an impact with a global science company known for innovation and meaningful work. What You’ll Experience in This Role As a Customer Service Supervisor , you’ll oversee service delivery across customer inquiries, order support, delivery coordination, follow-ups, service performance, and issue resolution. You’ll work closely with teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to improve operational flow, remove service barriers, and help deliver consistent, high-quality support for global customers. This role combines operational leadership, customer experience, cross-functional execution, people leadership, and continuous improvement. What You’ll Do • Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs. • Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management. • Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results. • Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met. • Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards. • Support planning an execution of talent development programmes. • Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence. • Lead and support the implementation of new processes and manage change initiatives. • Supports and/or leads Health Of Organisation plans and activities What You’ll Bring You may be a strong fit if you have: • Minimum 5 years of experience in similar roles and 3 years in leadership positions. • Skilled in engaging, influencing, coaching, and leading cross-functional teams • Excellent at multi-tasking, communication, and presentations under time constraints. • Results-driven with a customer-first mindset and strong process and execution abilities. • Fluency in English. (C1 or above) The Leadership Mindset We Value • You challenge the status quo and walk the talk with clarity, accountability, and consistency. • You foster collaboration and a respectful workplace where teams solve problems across functions. • You develop and harness talent while building teams that deliver strong results. Build a Career with Purpose at 3M At 3M , science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support i