Inventory Support Officer (South East)

Who We are Moniepoint Inc is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. What We do At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses. 1A. Inventory Support Officer – POS Terminals • Role Purpose The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline. The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices. • Key Responsibilities • Intake & Receipt Management • Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS. • Log all received devices in the IMS with correct status within 24 hours of physical arrival. • Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately. • Repair Pipeline Tracking • Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment. • Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding. • Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness. • QA Integration & Status Management • Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours. • Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report. • Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area. • Dispatch & Outbound Logistics • Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release. • Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'. • Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS. • Inventory Counts & Reconciliation • Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records. • Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day. • Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager. • Compliance & Housekeeping • Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap. • Enforce all provisions of the POS Inventory Control SOP within the repair centre. • Uphold audit readiness, workplace safety, and environmental handling standards at all times. • Reporting Line • Functional: Lead, Inventory Support (Regional) • Operational: Repair Centre Manager • Dotted: Regional Inventory & Warehouse Manager 1B. Inventory Support Officer – Spare Parts • Role Purpose The ISO (Spare Parts) manages the complete lifecycle of all repair consumables — batteries, screens, cables, and accessories — within the repair centre. The role ensures that technicians have the right parts at the right time, waste is minimised, and all issues are fully documented and traceable. •