Head of People

We are seeking a Head of People to help us build an AI-native, high-performing, scalable and commercially focused People function. Reporting to the Chief People Officer, you will own the strategic People Operations agenda across Nearform, leading People Operations across multiple regions and time zones through the Operations Lead. You will ensure our people infrastructure, operating model, processes, systems, data and governance support the business as we scale, while transforming how People Operations works through AI, AI agents, automation and technology. The role combines senior business partnering and strategic project leadership, working with Sales, Solutions, Strategy, Marketing and Shared Services - and leading cross-functional initiatives across the People function and wider business. You will be commercially minded, data-led and pragmatic, with the ability to simplify complexity, influence senior stakeholders and turn strategy into scalable execution. Key Responsibilities People & Organisational Leadership • Be a senior member of the People Leadership Team (PLT) , contributing to the direction, strategy and leadership of the People function as a whole. • Provide leadership and challenge across the wider People team, helping create a joined-up, high-performing and service-oriented function across People Operations, People Advisory, Talent Acquisition and Transformation. • Act as a member of the extended leadership team for Nearform , contributing beyond the People agenda and bringing a strong organisational and commercial perspective to business decisions. • Build strong relationships with senior leaders across the organisation, creating confidence in the People function as a strategic partner to the business. People Operating Model & Operational Excellence • Own the People Operations operating model and its evolution , ensuring the way People services are structured, delivered and governed supports Nearform's strategy, scale and ways of working. • Lead and develop a high-performing global People Operations service across multiple regions and time zones, working through the Operations Lead to deliver an effective employee lifecycle and high-quality service to employees and managers. • Ensure People services are simple, scalable, consistent and commercially effective, with clear accountability, service standards and effective processes across the function. • Lead the continuous improvement and transformation of People processes, using AI, AI agents, automation, workflow orchestration, self-service and systems integration to reduce manual activity, remove complexity and fundamentally improve how People services are delivered. • Identify where AI agents can automate or augment employee and manager interaction, employee lifecycle activity, knowledge access, workflow execution and administrative processes, while retaining appropriate human judgement and controls. • Ensure policies, processes and systems are designed for scalability and future AI capability, with transformation initiatives effectively embedded into business-as-usual. People Data, Technology & Governance • Own the effectiveness and evolution of the People data, technology and governance environment , ensuring it provides the infrastructure, insight and controls required for a global, data-led People function. • Drive the use of AI, AI agents, automation and integrated workflows to improve data quality, reporting, decision-making and the efficiency of People processes. • Develop increasingly sophisticated workforce insights and analytics, enabling leaders to make evidence-based decisions on workforce cost, capacity, retention, mobility and capability. • Maintain robust governance across multiple jurisdictions , ensuring appropriate controls, do