(EG0070) Dynamics 365 Senior Architect - Talent Connection

Real ownership from day one, not check-ins and micromanagement. That's what the Dynamics 365 Senior Architect role at Nortal looks like. What working with us looks like • Remote work with a LATAM team. Coffee breaks, tech talks, and games keep it human, even at a distance. • No micromanagement. We hire for autonomy and expect you to use it. • Support beyond the job. Our People Care team helps with time off, wellness, and anything in between. • Our accounts team handles client relationships, so you focus on the work. What you get • Competitive USD salary. • Full remote work, with coworking spaces across LATAM if you want to meet the team in person. • Paid time off under your country's rules, at full salary. • National holidays. • Sick leave, no stress attached. • A yearly refundable credit. Spend it on anything related to your health and well-being. • A day off for your birthday. About this search Great talent doesn't wait for job postings, so we don't either. We're building a network of skilled professionals for roles that come up regularly with our clients. Join our Future Talent network and you'll be one of the first people we reach when the right opening appears. We make around 160 hires a year, so it happens often. The role As MS Dynamics Architect, you will be responsible for designing and implementing complex customizations, ensuring seamless integration of AI-driven sales functionalities, and optimizing the Dynamics environment to support data-driven decision-making. You will collaborate closely with business stakeholders, sales teams, and technical leadership to deliver scalable and impactful solutions. Your day-to-day: • Design, develop, and implement advanced customizations within Dynamics 365 Sales (Premium). • Extend and tailor platform capabilities using plugins, workflows, custom APIs, and client-side scripting. • Customize and enhance AI-driven sales features to align with business processes and goals. • Maintain high-quality, scalable, and secure code following Microsoft best practices. • Customize and optimize Sales Close Agent and Lead Qualification Agents. • Configure and enhance Predictive Lead and Opportunity Scoring models. • Implement and extend Conversation Intelligence features for call analysis and insights. • Leverage and customize Sales Insights to improve forecasting, pipeline visibility, and sales performance. • Utilize Copilot in Dynamics 365 Sales and Microsoft Sales Copilot (Viva Sales) to enhance user productivity, automate workflows, and generate actionable insights. • Collaborate with stakeholders to align AI capabilities with sales strategies and KPIs. • Integrate Dynamics 365 with external systems using APIs, Azure services, and middleware. • Ensure proper data flow, governance, and consistency across systems. • Support data modeling and optimization for performance and scalability. • Contribute to solution architecture and technical design decisions. What we're looking for • Bachelor's Degree in Computer Science, Engineering, or a related field. • 5+ Years of experience working with Dynamics 365 development. • Strong experience with Dynamics 365 Sales Premium features and AI capabilities. • Hands-on experience customizing: Sales Close Agent, Lead Qualification Agents, Predictive Scoring (Leads & Opportunities), Conversation Intelligence, Sales Insights. • Experience with Copilot in Dynamics 365 Sales and Microsoft Sales Copilot (Viva Sales). • Experience with integrations using APIs and Azure services. • Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. How the process works • Apply and upload your r