Director, Business Operations

About the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. Job Summary: The Director, Business Operations serves as a strategic and operational partner to the VP of Operations, leading a multidisciplinary team across business operations, program management, analytics, and operational efficiency. This role translates company strategy into clear priorities, decision-quality insights, and scalable operating plans that improve access, growth, workforce effectiveness, and financial performance. The ideal candidate brings the analytical rigor of a strategist and the ownership of an operator, with the ability to lead complex cross-functional initiatives, create structure amid ambiguity, and turn recommendations into measurable results. As a leader, this person will build durable systems, develop high-performing teams, and help shape how Octave operates as the organization grows. Management Responsibilities: • Develops, coordinates, and implements systems, policies, procedures, and productivity standards. • Provide leadership and guidance to the team, ensuring the achievement of goals and objectives. • Foster a positive and collaborative work environment. • Oversee the planning, execution, and completion of projects and initiatives within the team. • Establish and monitor operational processes and workflows to enhance efficiency and productivity. • Streamline operational processes, enhance efficiency, and improve overall organizational performance. • Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence. Duties & Responsibilities: Lead Business Operations and Access strategy • Set the analytical agenda for access, supply, and network optimization, connecting demand, provider capacity, and payer participation to growth and operating decisions. • Lead analysis on retention, segmentation, utilization, and other critical metrics, creating a consistent business-intelligence approach across Octave. • Develop business cases and recommendations for new markets, channels, service lines, partnerships, and strategic transactions. Build a repeatable program-management engine • Lead Octave’s portfolio of cross-functional launches and transformations, including new payers, geographies, channels, service lines, integrations, and internal capabilities. • Establish clear governance, ownership, milestones, dependencies, and escalation paths; surface risks and tradeoffs with decision-ready recommendations. • Build reusable playbooks that make each successive launch faster, more predictable, and less resource-intensive. Drive operational efficiency and workforce management • Build workforce-planning capabilities, including demand and capacity forecasting, staffing models, scheduling optimization, and resource allocation. • Lead workflow redesign, process standardization, automation, and tooling improvements that help Octave scale without compromising access, quality, or team experience. • Establish service levels and performance rhythms, using proactive insights to identify bottlenecks and measure productivity, capacity, quality, and financial impact. Lead the function and shape how Octave operates • Lead and develop a high-performing team across business operations, analytics, program managem