Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Account Manager Location: Manchester, United Kingdom About the role: As Account Manager you will work closely with the client's stakeholders and Oliver’s on ‑ site team to deliver creative and production work — with a particular focus on video content production and packaging design/artwork — ensuring work is delivered on time, on brief and on budget. You will report to the Account Director and be a key day ‑ to ‑ day contact for the client. The account team is a cross ‑ functional, collaborative unit comprising account leads, producers, project managers, designers and artworkers. This on ‑ site team plugs into Oliver’s global capability to bring planning, creative and production expertise to the client when required. This role requires presence at the client's Manchester offices a minimum of 3 days per week. Two days per week are flexible for remote working. What you will be doing: • Client management & service • Be the primary day ‑ to ‑ day point of contact for the client on assigned projects. • Build and maintain strong client relationships; understand client priorities, business needs and brand guidelines. • Lead and participate in client status calls, production calls and workshops; set agendas and follow up with clear meeting notes and actions. • Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals. • Project delivery & creative production • Accept, review and prioritise client briefs; translate briefs into clear internal briefs for design, production and creative teams. • Oversee the production lifecycle for marketing assets, especially video and packaging artwork — ensuring briefs, schedules, resource allocation and quality controls are in place. • Coordinate with internal designers, producers, artworkers and external suppliers to deliver against objectives. • Escalate risks and issues early and drive pragmatic solutions to keep projects on track. • Financial & commercial responsibility • Manage project forecasting, monthly budgets and financial reporting for assigned projects; support Account Director on account pipelines and budget planning. • Raise cost estimates, share costs with client, obtain PO approvals and manage spend tracking. • Maximise ROI through careful scope and budget control while supporting commercial opportunities for account growth. • Planning, reporting & strategy • Maintain the brief pipeline and delivery schedules; ensure resource planning aligns with demand. • Produce regular reports and MI, and support QBR preparation and delivery. • Support the Account Director in implementing strategic account plans and identify opportunities to grow the relationship. What you need to be great in this role: • Strong executional rigour: highly organised, excellent at multitasking and meeting deadlines across multiple projects. • Proactive problem solver who anticipates challenges and drives resolution. • A confident communicator and presenter who can translate complex or technical material into compelling narratives for different stakeholders. • A relationshi