Senior Account Manager

About the team Veriff 's Go-to-Market division drives our growth and global brand presence, with a customer-first approach to helping businesses build trust online. The Account Management team owns the growth, retention and long-term success of Veriff's existing customers. We work closely with Solutions Engineering, Product, Support, Legal, Finance and other teams to grow strategic partnerships and help our customers get greater value from Veriff. The opportunity We're looking for a Senior Account Manager to own and grow a portfolio of strategic enterprise customers across the U.S. and LATAM. This is a highly commercial role for someone who knows how to go deep within complex enterprise accounts, build alignment with senior executives and proactively uncover opportunities for growth. You'll own retention and expansion across your portfolio, creating new revenue opportunities through increased usage, new products, use cases, business units and geographic expansion. We're looking for someone with a hunter mentality who doesn't wait for opportunities to come to them. You'll use customer relationships, business insight and data to identify whitespace, build qualified expansion pipeline and turn opportunities into measurable revenue growth. What you'll achieve in your first 3 months • Build a strong understanding of Veriff's products, customers, consumption-based commercial model and the industries represented across your portfolio. • Establish relationships and multi-thread across key stakeholders, including senior decision-makers and economic buyers, within your priority accounts. • Build strategic account plans for your portfolio with clear growth opportunities, whitespace, risks and executive engagement strategies. • Establish a qualified expansion pipeline tied to new products, use cases, increased utilization, business units or geographic expansion. What you'll achieve by 6 months • Independently own the commercial strategy, retention, expansion pipeline and forecast across your portfolio. • Deliver measurable expansion and run-rate growth through proactive opportunity creation and increased customer utilization. • Build strong executive alignment within priority accounts and establish Veriff as a strategic partner tied to customers' business priorities. • Successfully navigate complex enterprise expansion and renewal motions using MEDDICC, with clear champions, economic buyers, decision processes and measurable business value. • Structure and negotiate commercial agreements that balance customer value with long-term revenue growth and NDR. What you'll bring — essential • 10+ years of B2B SaaS enterprise Account Management or sales experience, with a proven track record of growing large, complex strategic accounts. • Professional fluency in both English and Spanish, with the ability to lead executive and commercial conversations across U.S. and LATAM customers. • A demonstrated track record of creating and closing expansion revenue within existing enterprise accounts, not simply responding to inbound customer opportunities. • Experience going deep within complex enterprise organizations, identifying whitespace, multi-threading across stakeholders and building relationships with senior executives and economic buyers. • Strong experience with consumption-based or usage-based pricing models and the ability to structure commercial agreements that drive utilization, revenue run rate and NDR. • Experience applying MEDDICC to complex enterprise expansion and renewal motions. • Experience running complex commercial cycles from discovery and qualification through pricing, negotiation and close. • Strong commercial and financial acumen, with the ability to use customer usage and business data to identify opportunit