Senior Technical Account Manager

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! At Recorded Future, we built the world’s largest and most advanced threat intelligence platform - Enabling organizations to outpace, outthink, and outmaneuver adversaries with intelligence-led security. Trusted by the world’s leading enterprises, governments and security teams, we fuse cutting-edge data science, automation, collection and expert human analysis to transform how intelligence is operationalized across modern security operations. Our mission: secure the world with intelligence. About You: You are a seasoned and trusted technical advisor who excels at blending strategic insight with hands-on expertise. You can translate complex intelligence and security concepts into tangible and measurable customer value. You are proficient at tailoring your consultative engagement for both tactical and strategic audiences, mapping technical intelligence outcomes to quantifiable business risk reduction. Equipped with strong business acumen, you ’ re comfortable engaging at all organisational levels, from SOC analysts to CISO ’ s, and consistently drive successful intelligence outcomes through deep customer understanding, robust stakeholder relationships, and proactive guidance, helping organizations to fully realize the value of Recorded Future ’ s Intelligence Cloud through unquestionable intelligence-driven ROI and risk reduction. What You’ll Do: • Own the technical and strategic success of a portfolio assigned customer accounts across their entire intelligence journey, from onboarding to renewal • Partner with customers across the broader ASEAN region to define and deliver high-value intelligence-led outcomes using Recorded Future ’ s full suite of capabilities across the platform, integrations ecosystem and services portfolio • Monitor and drive intelligence platform adoption, analyze usage patterns and integration health to ensure sustained operational success • Conduct regular executive and technical business reviews, presenting value realization metrics and maturity progression • Proactively identify and mitigate risks to account health and renewal, including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover • Preempt customer needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion • Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization • Design and execute strategic customer success and intelligence adoption plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams • Collaborate cross-functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience • Lead bespoke intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency • Serve as a trusted advocate and voice of the customer, influencing product direction and services innovation • Mentor team members and contribute to continuous improvement of advisory methodologies • Appropriately manage multiple complex and competing priorities, while maintaining world-class levels of quality consistency at all times in alignment with organisational metrics and KPI’s • Maintain exemplary level of administrative rigor in Recorded Future s