Account Manager

Who We Are: SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. About the role: We’re looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations. You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature. Responsibilities: • Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base. • Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts. • Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services. • Represent SOCi at customer-facing events, industry conferences, and strategic account reviews. • Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions. • Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences. • Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts. • Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health. • Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets. • Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives. • Focus on solving business challenges through innovation, while keeping a customer-first mindset. • Remain adaptable as client needs evolve, supporting additional initiatives as required. Required Skills & Experience • 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment. • Ability to prove consistently hitting or overachieving quota. • Proven success in contract renewals, negotiations, and upselling to existing clients. • Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams. • Highly organized and detail-oriented, with experience managing multiple deals simultaneously. • Multi-location brands experience and existing industry contacts/relationships preferred. • Self-starter with a creative entrepreneurial spirit. • Refined and proven sales methodology. • Creative strategist; develop new ways to drive sales and value to existing and prospective clients. • Experience working in a fast-paced entrepreneurial environment. • Creative problem solver with the ability to understand and resolve prospective client challenges/objections. • Adaptable; able to quickly learn new technologies and processes. • Salesforce or equivalent CRM experience. SOCi expects to pay a base salary in the range of $75,000 - $100,000 USD base plus com