Travel Consultant – Healthcare Team

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe. With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down. Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events. Navan leads its field by attracting, developing, and retaining the most talented people within the industry. Navan has an enviable reputation for exceptional service, which is delivered through placing innovative technology in the hands of outstanding people across global markets. About the Role Due to the successful growth of our business, a full-time position has become available for a highly competent and experienced Travel Consultant to work within our Healthcare Travel Division. The Healthcare Travel Division supports complex, highly compliance-driven travel arrangements for Healthcare Professionals (HCPs), employee travel, and guest travel operating across global markets using multiple systems. This division ensures that all travel is delivered efficiently, accurately, and in strict alignment with industry regulations, compliance frameworks, and internal governance requirements. This varied role requires an adaptable professional who excels both at working independently and collaborating effectively as part of a team . The successful candidate will demonstrate exceptional communication skills (across phone, video, chat, and email), strict attention to detail, and a commitment to delivering a true VIP service experience for every traveller. What You'll Do • Manage end-to-end travel arrangements for Healthcare Professionals (HCPs), ensuring every booking adheres to industry regulations, internal compliance policies, and established SOPs. • Handle compliance-related administration, including documentation, approvals, audit trails, and reporting requirements before travel is confirmed. • Proactively identify and mitigate compliance risks, maintaining a strong understanding of global and regional HCP engagement requirements. • Deliver a high-touch, VIP travel experience, providing exceptional support throughout every stage of the traveller journey. • Communicate confidently and professionally across phone, video, chat, and email, building trusted relationships with travellers, bookers, and clients. • Act as a consultative travel expert, advising travellers and stakeholders on travel plans, logistics, and best-fit solutions. • Work independently while collaborating closely with global colleagues to manage workloads, share responsibilities, and meet service level expectations. • Coordinate seamless daily handovers to international teams, ensuring uninterrupted support and service continuity. • Create and manage individual and group travel reservations across global markets using a variety of booking and operational systems. • Support invoicing, billing reconciliations, and financial administration, helping to resolve client queries accurately and efficiently. • Negotiate with airlines, hotels, and ground transportation providers to secure competitive rates and maximise client value. • Contribute to commercial objectives by identifying revenue opportunities, reducing cancellations, and supporting departm