Customer Success Manager

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market. Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf. At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. About the Opportunity Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable, and retain a portfolio of Salsify’s customers. The CSM is ultimately responsible for the complete post-sales lifecycle. This role is focused on ensuring that customers receive maximum business value from their PXM platform. The results of these interactions are customer retention, customer satisfaction, and organically uncovering growth opportunities for Salsify through potential new areas of customer value. How You'll Make an Impact: • Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale. Occasionally, the CSM will collaborate during the pre-sales cycle to help with a seamless transition and a positive customer experience. • Is responsible for the adoption of all licensed products and ensures the customers are receiving business value and ROI. • Recommends and carries out joint strategic success and value plans with their portfolio of customers. • Performs business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services). • Captures customer product feedback and enhancement requests, metrics, and KPIs, and documents them in Salesforce. • Helps customers plan and execute a digital shelf program - this is often change management for our customers and a key piece of the role. • Evangelizes customer success stories, customer success systems, and processes. You'll Enjoy This Role If You Have: • 3-5 years as a Customer Success Manager within a SaaS organization, consultant, technical account manager, or equivalent. • Proven track record of driving measurable customer outcomes and success. • Tracked client health and usage metrics in a Customer Success tool • Comfort handling a high volume of new and existing customers and are open to fluctuation. • Track record of leading conversations and persuading others to take action based on requirements and value provided by solutions. • Handled challenging or complex customers or situations and can demonstrate resolutions. • Experience using AI tools (Gemini is a plus) to work smarter as a CSM, with a strong curiosity to learn, experiment, and continuously find new ways to create better value for customers. • Worked cross-functionally with sales, professional services, product, and marketing peers. • Ability to navigate data, systems, and people to find answers. • PIM, CPG, or Retail experience are a plus. Note: In addition to