Partner Technical Architect

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements. What You’ll Do As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory. Partner Strategy & Business Development • Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. • Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market. • Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. • Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation. Pre-Sales Excellence & Solution Strategy • Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity. • Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes. • Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level. • Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services. • Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation. • Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones. AI-First Innovation & Co-Creation • Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases. • Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development. • Ensure partner offerings progress from concept through validation to scalable commercialization. • Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards. Value Engineering & Orchestration • Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value. • Support executive-level conversations with clear value narratives and outcome-based storytelling. • Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints. What you need to be successful in this role: • 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements. • Proven e