Regional Manager – Dedicated Driver

Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. What is the "Dedicated Driver" Service? Airspace partners with leading U.S. Medical Device companies to ensure life-saving equipment is transported safely and securely to hospitals across the country. Our dedicated drivers are the critical link between warehouses and operating rooms, delivering essential surgical tools in real time. Every delivery matters. Every driver represents Airspace. Compensation: $75k annual salary + 10% bonus target About the Role As a Regional Manager, you will be responsible for managing a network of Dedicated Drivers, which may include W-2 employees, 1099 contractors, or a combination of both. You will support drivers directly, ensure customer needs are met, and own execution of tactical initiatives to deliver top-quality service. You will be a hands-on leader who invests deeply in driver development and cultivates strong, trust-based relationships with both drivers and customer stakeholders." What You'll Do Driver Training, Coaching & Performance Management • Lead onboarding and ongoing training programs to ensure drivers are equipped with the knowledge, tools, and skills to perform at the highest level • Provide consistent coaching and direct feedback to drivers, fostering a culture of continuous improvement and accountability • Develop and execute individualized performance improvement plans, conducting quarterly re-training sessions and regular performance reviews • Monitor driver performance metrics closely and proactively identify trends, risks, and opportunities for development • Build and maintain a healthy, engaged driver base across assigned geos and customers Customer & Driver Relationship Building • Serve as a primary point of contact for customer accounts, working collaboratively with Account Management to cultivate strong, long-term relationships with customer POCs through regular communication and in-person engagement. • Travel up to 50% of the time to regional customer site locations; including regional driving, domestic flights, and overnight stays to maintain visibility and deepen partnerships • Conduct in-person market performance reviews at customer sites to assess service quality and proactively surface improvement opportunities • Build trusted relationships with drivers through daily interactions, check-ins, and onsite visits, ensuring they feel supported and set up for success • Coordinate and manage change reque