Senior Manager, Revenue Operations

WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ 📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits Bringing together our RevOps & AI automations team, you will be improving capabilities for all of the customer facing teams. You’ll work across a mix of AI and traditional GTM tools to help our sales teams work faster and more effectively than ever before. - Own the KPI suite, the dashboards and the weekly performance reporting for Sales, Service and Collections. Set the analytics standard across the customer-facing teams, and ensure that every metric earns its place and drives business outcomes. - Own the RevOps build roadmap and act as both product manager and builder on it: AI-assisted quality assurance and coaching tooling, call transcription and conversational intelligence on Amazon Connect Contact Lens, and the automations that take manual work off managers. You will line-manage a specialist AI & Automation manager, so this is about setting direction and shipping alongside, not delegating and reviewing. - With your unique perspective across the customer-facing teams, you will identify and prioritize initiatives for the team that drive real business value. Saying ‘no’ to really good ideas, to make space for the truly great ones. - Identify and execute operational efficiency gains across sales and contact-centre processes. Drive team adoption of tools and best practices to directly increase conversion and productivity. - Act on customer insight and drive improvements to customer journeys across the teams. This isn't just producing the reports, you will own the next action and the outcome. - Lead a high-performing RevOps team while scaling the function into strategic new focus areas across the revenue engine. WHAT WE’RE LOOKING FOR 🌱 - A track record of unlocking actionable insights that drive revenue growth, with the ability to translate data into business strategy. - You know the technology and the shortest path to value. You are conhands-on with the CRM (ideally Salesforce), reporting, data analytics and AI and you can point to real results. - You’ve worked closely with Sales and Marketing teams to drive results. You understand what drives customer behaviour and how to get the most out of the sales funnel. - You’ve built with and on top of AI, producing systems that drive real business outcomes. - You’ve got experience getting frontline teams to change how they work, and making it stick. - You can own and prioritise your own roadmap alongside business-critical change, with a small team and a broad remit. - You’ve demonstrated the ability to manage multiple high-level stakeholders. - Proven ability to get the best from a small, expert team. We’re building a place where everyone truly feels they belong. Even if your past experi