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Multi-Site Manager - (HOP)   Deliveroo Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Hop, Grocery, Editions, Signature & Plus businesses. We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started! Deliveroo HOP Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed. The team behind Deliveroo HOP are building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000 strong rider network completing all deliveries. We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation - we’re only just getting started!   The Role The role of the Multi-Site Manager is to drive the highest performance possible within their respective cluster of sites. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Multi-Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant. What You’ll be Doing - Plan your work week most effectively splitting time between your respective sites to ensure you are having the greatest impact possible whilst ensuring compliance to company work expectations (e.g. weekend working, late night working, time spent on site). - Lead through your respective teams, working closely with the Assistant Manager in your respective sites (2-4), to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in! - Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases. - Recruit and onboard HOP team members within your respective remit. - Develop, train and motivate all employees to achieve ambitious targets - Demonstrate operational excellence by meeting KPI targets across your respective sites constantly seeking to improve. - Minimise wastage within your respective sites by supervising regular stock counts, inventory management and supervising stock rotation. - Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership. - Drive strong standards within your sites, adhering to merchandising and space management principles in addition to deli