Lead Account Solution Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role Are you ready to shape the digital future of the Austrian Market? As a Lead Account Solution Engineer on our Austria team, you'll partner with enterprise customers to turn their business challenges into high-impact Salesforce solutions — acting as a trusted technical advisor and strategic co-pilot to your Account Executive. You'll focus predominantly on Enterprise customers while also working across all segments, helping balance capacity in a growing Austrian market and a vibrant, expanding team. What You'll Do • Advise Strategically: Partner with your Account Executive to develop account strategy and co-create business-driven solutions. • Lead Discovery: Run discovery sessions to identify customer pain points, then co-create solutions on the Salesforce platform together with the customer and our Builder Teams. • Deliver the Vision: Build and present customized demos, architectural concepts, and compelling value propositions tailored to customer challenges. • Build Trust at All Levels: Clearly articulate Salesforce's value to everyone from IT administrators to C-level executives. • Orchestrate the Team: Coordinate extended Solution Engineering resources to deliver multi-cloud solutions. • Represent Salesforce: Participate in marketing and partner events. • Gradually build a specialisation: Develop deep expertise in key target industries of the Austrian market. • Elevate the Team: Mentor peers, engage in internal training programs, and stay ahead of emerging technologies — especially AI and Agentforce. Required Qualifications • 8+ years of professional experience in roles where technology meets business outcomes, such as presales, solution engineering, consulting (including in-house consulting), or software delivery in complex enterprise environments. We equally value experience built on the customer side, or in in-house roles with strong exposure to customer-centric functions such as Sales, Sales Strategy, or Service. • A genuine interest in building, backed by a proven track record of applying technology to solve real business problems. You enjoy moving from understanding a challenge to shaping a working solution with the customer. • Strong understanding of digital transformation and CX trends, and the ability to translate this into various industry contexts. • Proven ability to translate customer needs into a compelling vision and roadmap. • Solid communication, presentation, and relationship-building skills with strong executive presence. • Empathetic listener with a laser focus on customer success. • Fluent German and English. • Willingness and ability to travel. • Relevant Bachelor's degree or equivalent work experience. Preferred Qualifications • Experience with CRM, CX, or Service platforms, including Salesforce or other leading business applications, whether gained in-house, on the customer side, or from a vendor or consulting role. • Familiarity with AI agent platforms, and an under