Azure Infra Lead

Azure Infra Lead This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Description HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. Management Level Definition: Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees. What you will do: • The Azure SME implements effective infrastructure solutions and will be responsible for planning, designing, as well as supporting deployment efforts for our clients for the delivery of project-based assignments including proof-of-concept, analysis, design/architecture, deployment and support.  Key Responsibilities   The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The Azure SME is primarily responsible for:  Azure Incident Management – This support role will sit behind a team of 1st and second line support teams and will be a 3rd line resolver for support tickets coming through from customers relating to the platforms, sharing knowledge with L1 & L2 Teams, ensuring any ticket achieve SLA and providing technical leadership to junior member of the team. Service Delivery Automation – A modern support operation needs to be driven by automation. It is expected that as part of this role that the engineer will be looking to provide automated workflows or scripts to solve common issues with customer environments; ▪ Operational Procedure Documentation – The support engineer will be tasked with ensuring that all support operation procedures. Provide escalation management – The support is responsible for ensuring all technical issues received from clients are effectively escalated to either the professional service team or to Microsoft premier support to ensure a resolution can be found for customers.  Assi