Citirx Specialist

Citirx Specialist This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What You will do : Key Responsibilities :    Minimum 8 Years of experience as Citrix administration.    Minimum IT experience is 10 years    Admin, Operate and Manage Citrix products    Experience in latest Citrix Virtual Apps and Desktops   Experience in managing Citrix Virtual Apps and Desktops via Citrix Cloud and On-Premise.    Excellent knowledge of Citrix Cloud, Azure AVD, AWS    Experience in Citrix cloud, Citrix cloud connector    Install and configure FS Logix.     Experience in provisioning method using MCS technology.    Experience in publishing third party applications.    Excellent knowledge in PVS technology.    Excellent knowledge in Citrix Storefront, License Server, Director, WEM, NetScaler, ADM     L3 troubleshooting skills in Citrix environment     Excellent knowledge in XenServer,VMware vCenter ,ESXi and VMWare Horizon     Good in Scripting knowledge     Good knowledge of AD, DNS, DHCP, Windows, Storage, Networking.     •  Key Technical Skills & Responsibilities:                         • Resolve Critical/High/Outages Incidents • Involve in complex change and migration activities • Handle Problem Management, Post Incident Reviews and RCA. • Reducing recurring issues using proactive problem management. • Identify and escalate issues in a timely manner to vendor according to process guidelines. • Leverage internal technical expertise, including peers, mentors, knowledge base, community              forums and other internal tools, to provide the most effective solutions to customer issues. • Collaborate with other technology teams in diagnosing and isolating the cause of complex               issues. • Maintain quality on case documentation, SLA timeframes and operational metrics. • Generate and Drive Automation within the team. • Impart technical trainings to team members and wider group in organisation. • Conduct workshops for new and emerging technologies to help in business growth. • Involve in technical discussions for new customer onboarding • undefined  Business Skills: Excellent written and verbal communication skills.Commitment to deliver high quality product and solution support.Must achieve excellent customer satisfaction.Take ownership and work with high productivity and efficiency.Support other team members and seek their advice to make decisions on complex issues. What You Need To Bring : Eligibility & Qualification :