Collaboration Platforms Administrator

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the Team and Role We’re excited to bring on a Collaboration Platforms Administrator based in Bangalore, India. As part of eBay’s Global Collaboration Services organization, this support-focused role will provide day-to-day operational support for our enterprise collaboration ecosystem, with primary responsibility for email services, Microsoft 365, Google Workspace, and Slack, in addition to other services managed by the Collaboration Platforms team. The position will work as part of a global team of 10 direct peers supporting collaboration services at enterprise scale. We rely on this person to help keep these platforms operating securely, reliably, and efficiently, serving as a key point of ownership for L3 requests, troubleshooting, and escalations. This role will partner closely with IAM, Helpdesk Support, Security, Procurement, Collaboration Platforms Engineering, and business stakeholders to support service reliability, user needs, and ongoing platform operations. Experience supporting collaboration and messaging platforms in a large global enterprise environment (20,000+ users). Experience administering Slack Enterprise Grid in a large enterprise environment. Experience with Microsoft Graph, Exchange Online PowerShell, Google Apps Script, Google Workspace Admin APIs, or similar administrative automation tools. Experience implementing or supporting AI governance, enterprise AI capabilities, AI-powered automation, and collaboration platform integrations. The ITSS Collaboration Platforms team enables eBay employees to communicate, collaborate, and work securely across the globe. We administer and support enterprise messaging and collaboration technologies including Microsoft 365, Exchange Online, Slack Enterprise Grid, Google Workspace, Cisco Cloud Email Security, and a portfolio of SaaS collaboration applications. Our team focuses on delivering secure, reliable, and scalable messaging and collaboration services while driving operational excellence, automation, and continuous improvement. As a Collaboration Platform Administrator, you will provide operational support and administration for our collaboration ecosystem. You'll work closely with engineers, security teams, service owners, business partners, and vendors to troubleshoot issues, implement platform improvements, support integrations, and ensure our messaging and collaboration services remain highly available, secure, and scalable. What You'll Accomplish • Administer and support enterprise messaging and collaboration platforms including Exchange Online, Microsoft 365, Slack Enterprise Grid, Google Workspace, Cisco Cloud Email Security, and other SaaS collaboration services. • Manage and troubleshoot enterprise email services, including mail flow, message hygiene, transport rules, mail routing, connectors, shared mailboxes, distribution lists, and email authentication technologies such as SPF, DKIM, and DMARC. • Support enterprise email security by administering Cisco Cloud Email Security policies, investigating phishing and spoofing incidents, analyzing message trace