Director, PMO

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, PMO Role Summary As a Director-level Program Manager, you will serve as the central coordinator and facilitator for Mastercard Supplier Intelligence, a strategic global capability that helps businesses identify supplier payment opportunities, improve payment decisioning, and move from insights toward supplier enablement and payment execution. Key Responsibilities Maintain comprehensive program visibility through integrated plans, milestones, roadmaps, status reporting, risks, issues, dependencies, decisions, actions, outcomes, and executive updates. Orchestrate the program across product strategy, customer experience, platform development, data and analytics, supplier matching and decisioning, connectivity, enablement, actioning, commercialization, client delivery, pilots, operations, support, and regional readiness. Drive alignment across Product, Engineering, Design, Data, Sales, Marketing, Commercialization, Customer Success, Implementation, Operations, Support, Finance, Legal, Compliance, Risk, Privacy, Information Security, regional teams, clients, vendors, and other internal and external partners. Facilitate Steering Committee, Operating Committee, program-wide, planning, prioritization, governance, launch-readiness, status, and executive review forums; prepare materials, document decisions, and ensure actions have clear owners and closure paths. Maintain a neutral, fact-based presence during competing-priority and ownership discussions, helping teams move beyond “us versus them” dynamics toward shared outcomes, explicit trade-offs, and clear decisions. Keep large, cross-functional groups focused on agreed objectives, decisions, actions, timelines, and dependencies, while creating the structure needed for accountable follow-through. Synthesize complex product, technical, operational, commercial, client, and control-related inputs into clear program-level themes, issues, risks, successes, dependencies, trade-offs, and executive-level reporting. Lead retrospectives and lessons-learned discussions; capture successes, breakdowns, root causes, and improvement actions, and ensure agreed changes are incorporated into future plans and ways of working. Create and maintain a unified view of delivered capabilities, in-progress commitments, planned roadmap items, unresolved requirements, and readiness so leadership and delivery teams can distinguish current state from future-state intent. Coordinate the evolution of Supplier Intelligence from a standalone insights experience toward modular capabilities that can also operate within Mastercard, client, and vendor experiences. Manage cross-team dependencies and decision points related to experience ownership, data flows, integration approaches, shared workflows, supplier enablement, payment execution, reconciliation, and ongoing operating responsibilities. Coordinate client, partner, and vendor engagements, including capability assessments, integration planning, delivery commitments, roadmap dependencies, operating-model decisions, and follow-through. Apply fit-for-purpose delivery approaches across predictive, iterative, and hybrid environments, moving effectively between Agile and waterfall methods based on the needs, constraints, and maturity