Sr Manager, Security Services- Global Workplace Services, Workplace and Retail Security

Sr Manager, Security Services- Global Workplace Services, Workplace and Retail Security At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a highly skilled and experienced Senior Manager, Security Services .  The Senior Manager, Security Services will serve as a physical security and incident response subject matter expert supporting Capital One’s Retail Line of Business, which includes more than 300 branch and cafe locations throughout the United States.  This role, requiring the Senior Manager to reside and be based in the greater New York area, will lead a team of approximately four Regional Security Leads with an area of responsibility from Boston to Miami.  The greatest concentration of retail locations are located in the greater New York area, New Jersey, Maryland, Virginia, and Washington, DC. The ideal candidate should: • Tailor strategic messaging, listen actively, and manage pushback clearly to build consensus among matrixed groups • Deeply understand customer needs through direct interaction, clarify expectations and build enduring relationships • Leverage a wide network across LOBs to inspire creative problem-solving and align GWS goals with enterprise objectives • Serve as a trusted enterprise advisor possessing broad operational expertise, compliance management skills, and a commitment to career development • Make pragmatic, data-informed decisions with broad organizational impact by drawing on cross-functional insight • Own and models company values across operations, setting an ethical standard that enhances organizational reputation • Apply practical reasoning and innovative thinking to guide departments toward solving the right strategic problems, and inform management appropriately • Set strategic objectives independently, directing major projects and rallying cross-functional teams to resolve root issues • Drive inclusive team agendas and removes systemic barriers in complex matrixed environments • Prioritize psychological safety, open dialogue, and effective delegation to empower teams and optimize capacity • Possess a deep understanding of security risk management • Be detail oriented and proactive in effectively managing security incidents • Manage work to deliver results while prioritizing business critical work  Key Responsibilities: • Overall responsibility for Branch physical security strategy and in partnership with another Senior Manager, Security Services support our Cafe physical security strategy. • Provide strategic consultation and solutions to mitigate physical and safety risks on local, regional and enterprise levels.  • Design, develop, and lead teams to execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements, exceed industry standards, and meet all necessary regulations to inc