Senior Principal - Atlassian + Tooling Product Owner

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Job Purpose  The Atlassian & Tooling Product Owner is responsible for maximising the value of Enterprise Tooling (i.e. Atlassian) by translating business needs into a prioritised backlog and leading delivery across the product lifecycle, within strategic and financial guardrails set by the Senior Director of SNOW Platform & Enterprise Tools. They work closely with business stakeholders to define outcomes and ensure delivered functionality is usable, secure, compliant, supportable, and aligned to product strategy. The Atlassian & Tooling Product Owner guides Product Analysts and works with delivery teams to ensure requirements are clear, value-driven, and data-informed, while overseeing iterative delivery that improves product performance, adoption, and operational readiness. Key Responsibilities • Partner with business stakeholders to understand functional needs, refine requirements, and define product outcomes that support business priorities, within guardrails set by the Senior Director of SNOW Platform & Enterprise Tools. • Own and manage the Product backlog (e.g. Jira, Confluence etc), ensuring requirements (e.g., epics, features, user stories) are well-defined and supported by minimum data inputs (e.g., cost drivers, user volumes, risk/sensitivity, process impact, dependencies). • Make prioritisation decisions for the Product backlog based on value, cost, risk, business continuity, and resource capacity, escalating only where strategic trade-offs are required by the Senior Director of SNOW Platform & Enterprise Tools. • Lad the Product team’s delivery activities, guiding Product Analysts and working with Engineers, Architects, and Testers to ensure solutions are fit-for-purpose, secure, compliant, supportable, and aligned to architectural standards. • Drive operational readiness by applying a delivery readiness checklist covering support model requirements, training needs, continuity planning, configuration/runbook documentation, release notes, and user onboarding. • Define and maintain the Product performance dashboard, tracking adoption, cycle time/throughput, stability/defects, UX signals (e.g., CSAT, SUS, completion rates), and support effort; use performance insights to drive continuous improvement. • Ensure product changes follow required security controls, risk assessments, data handling policies, and regulated change processes, obtaining approvals from relevant SMEs where required. • Support Solution Architects to assess design options and manage cross-Product dependencies, contract/interface impacts, and sequencing needs to support interoperability and consistent business outcomes. • Act as an escalation point for the Product team and business users on functional product issues, guiding decisions within agreed financial, risk, and architectural guardrails set by Senior Director of SNOW Platform & Enterprise Tools. • Contribute to the improvement of delivery practices within the Product, promoting agile (i.e. SaFe, Scrum etc), iterative, value-driven, and data-led ways