Director - SN ITOM, ITAM & ITSM Platform Manager

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Job Purpose  The ServiceNow ITOM, ITAM & ITSM Product Manager leads a group of related Products within a ServiceNow Platform & Enterprise Tools Domain, ensuring they deliver measurable value, support business processes, and are continuously improved. They work closely with the SD, SERVICENOW Platform & Enterprise Tools to translate functional goals into product roadmaps and provide direction to Product Owners on prioritisation, delivery focus, and product performance. The ServiceNow ITOM (Event/Discovery/CMDB), ITAM (SAM/HAM) & ITSM Product Manager ensures Products are usable, compliant, secure, and efficient to operate, while fostering a culture of agile delivery, value realisation, and continuous improvement across ServiceNow Platform and Enterprise Tools. Key Responsibilities • Translate functional strategies provided by the Senior Director, SERVICENOW Platform & Enterprise Tools into actionable product roadmaps and delivery priorities across a related group of Products - ITOM (Event/Discovery/CMDB), ITAM (SAM/HAM) & ITSM, • Provide direction and coaching to Product Owners, ensuring requirements are well-defined, business cases for investment are robust, backlogs are prioritised to support business goals, architectural guidance, compliance needs, data-driven decisions, FinOps considerations, and domain ecosystem dependencies through cross-functional partnering. • Partner with business stakeholders to understand pain points, process challenges, and improvement needs, shaping product enhancements and technology-enabled opportunities. • Oversee delivery execution across the product group, ensuring the quality, usability, stability, and supportability of released features and services. • Promote agile and iterative delivery practices (e.g. SaFe, Scrum), supporting incremental value release, transparency of priorities, and improved collaboration with business users. • Act as the escalation point for critical product performance, delivery issues, and dependency conflicts, addressing risks and facilitating decisions. • Champion the adoption of user-centred improvements, business process optimisation, and automation opportunities that reduce cycle time and enhance user experience. • Ensure effective risk, security, and compliance management (e.g. ISO controls) across the product group, embedding relevant controls in partnership with security and compliance SMEs. • Support Solution Architects in shaping cross-product and cross-platform solutions, ensuring Product Owners manage dependencies to deliver integrated outcomes. • Track and report performance against agreed KPIs for the product group, driving continuous improvement activities to maximise value for the Domain. • Provide financial oversight of the domain, including product budgets and internal/external team resourcing costs, to inform strategic decision‑making and ensure alignment with GSK’s financial objectives. Education & Professional Qualifications • Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technolog