Trade Flow Support - Trading Infrastructure Support

Position Overview: The Trading Infrastructure Support Engineer will be part of a highly talented team of support engineers responsible for ensuring high availability of Squarepoint’s mission critical services such Infrastructure as a Service (IaaS), Build & Deploy, Research and Trading. The candidate will be responsible for providing L1/L2 support across all services globally distributed across APAC, EMEA and AMER regions. • Provide monitoring and L1/L2 support across all services and quickly react to any outages to maintain a highly available environment • Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages • Intensive interaction with trading community, external vendors, development and infrastructure teams • Oversee automated processes, scheduled jobs and regular reports • Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. • Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams. Required Qualifications: • 4+ years of support experience a must • Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred) • Proficiency in Python, Bash scripting • Good working knowledge of storage and different storage protocols (nfs gpfs a plus) • Experience with Infrastructure automation (Chef, Puppet or Ansible) • Experience with Kafka or like messaging buses • Experience with CICD tooling • Experience with Monitoring infrastructure (ELK and Prometheus preferred) • Database administration experience (MySql or PosgreSql preferred) • Experience in container software administration (Docker, Podman, Kubernetes, GKE or Helm preferred) • Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP) • Ability to navigate network equipment command line • Bachelor’s Degree in Computer Science, Engineering or related subject. Nice to have: • Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude • Strong verbal/written communication skills required to support daily interaction with internal teams, external vendors and service providers • Self-motivated individual that takes initiatives and has an ownership & accountability mindset • Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment • Knowledge of ITIL is an advantage.