Implementation Manager

We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM). In this role, you will help customers define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan and driving measurable impact across their highest-value workflows . You will design and lead structured, time-bound engagements from onboarding through workflow launch, moving customers to a platform where teams and agents execute work together. Engaging both executive stakeholders and front-line teams, you will operate with strong judgment in ambiguous environments to connect AI capabilities directly to meani ngful business results . This role is based in our Chicago office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve • Lead structured onboarding engagements by aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to target high-impact Asana AI opportunities . • Document and transition clear implementation plans that capture prioritized workflows, risk mitigation strategies, and next steps to ensure seamless execution and stakeholder alignment. • Guide customers end-to-end through process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities. • Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones. • Develop deployment roadmaps and forward-looking documentation that define how customers scale Asana AI usage, optimize adoption, and expand use cases over time. • Lead recurring operational check-ins with customer account teams to monitor workflow performance, surface user pain points, and unlock new AI adoption opportunities. • Partner cross-functionally with Customer Success, Sales, and R&D to surface expansion signals, represent the voice of the customer internally, and translate account momentum into business growth . • Build repeatable frameworks and engagement processes that bring operational consistency to delivery motions across a portfolio of enterprise customers. About you • Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . • Proven experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments within SaaS or enterprise consulting environments . • Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance . • Demonstrated ability to guide teams through AI change management and user adoption friction, meeting stakeholders where they are with empathy and building confidence in new workflows . • Track record of managing complex, concurrent enterprise projects and workstreams, holding both internal and customer stakeholders accountable to key milestones and deliverables . • Customer-centric approach with proven success facilitating discovery sessions and translating customer feedback into actionable configuration d