Manager, Customer Enablement - Figma Weave (New York, United States)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it. Our team of Customer Experience Managers (CEMs) work closely with some of Figma Weave’s largest customers to drive engagement, adoption, and value realization. Now, we’re looking for an experienced and passionate leader to help scale this function globally. As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with Weave’s customers. You’ll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Weave’s Customer Experience organization. We’re seeking someone who has helped scale post-sales functions in high-growth SaaS environments and is deeply motivated by helping customers succeed and realize business value by using our platform. If you’re energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we’d love to hear from you. This is a full time role that will be based in our New York hub. What you’ll do at Figma Weave: • Lead, manage, and grow a team of high-performing CEMs • Set clear goals and expectations, provide mentorship and coaching, and support career development • Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded • Refine and scale playbooks and best practices for CEMs • Drive operational excellence through team processes, tooling, and reporting • Ensure the team is delivering exceptional value and experience across our enterprise customer base • Regularly engage directly with customers and act as an escalation point when required (while this is a leadership role, we expect this role to include strong player-coach dynamics) • Represent the voice of the customer internally and influence product strategy We'd love to hear from you if you have: • 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function • 5+ years of total experience in customer-facing roles within high-growth SaaS companies • A customer-first mindset with strong strategic thinking and execution capabilities • A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures • Excellent communication skills, with the ability to connect with a wide range of internal and external personas While it’s not required, it’s an added plus if you also have: • Familiarity with post-production, creative workflows, or Figma / Weave itself • Experience in a similar role at a creative, design, collaboration, or productivity-focused SaaS company • A background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We b