Associate Systems Administrator

Iron Bow Technologies is for people who believe trust is paramount , transformation is embraced , and the future is here , because "What we do matters !" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way. THE OPPORTUNITY Join Iron Bow’s five-person service desk team supporting approximately 800 employees, where you’ll combine hands-on technical support with account administration, workstation deployment, and opportunities to develop your systems administration skills. You’ll help employees stay productive while expanding your knowledge through practical experience and collaboration with our systems and network teams. HOW YOU'LL MAKE AN IMPACT • Take ownership of employee support requests received through walk-ins, phone, email, and the ServiceNow portal, keeping users informed from initial contact through resolution. • Troubleshoot Windows 11, Microsoft 365 applications, BitLocker, workstation hardware, peripherals, and everyday business applications. • Resolve initial requests and basic escalations, partnering with systems and network teams on more complex issues. • Manage employee account onboarding, changes, and offboarding across Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, and Okta. • Prepare and image workstations using Windows Deployment Services, ensuring equipment is ready for employees to use. • Deliver technical onboarding, orientation, and training that help new employees get started confidently. • Maintain accurate hardware inventory and asset records throughout equipment assignment, reassignment, and retirement. • Support mobile devices and macOS systems, building familiarity with Microsoft Intune and Jamf for device management. • Troubleshoot remote connectivity through Palo Alto GlobalProtect and help employees use Webex conferencing and collaboration tools. • Document solutions and support procedures, contribute improvements, and learn to maintain PowerShell scripts used for account provisioning and maintenance. SKILLS THAT DRIVE SUCCESS • You have at least two years of relevant service desk, desktop support, or IT support experience; this role is particularly suited to someone with two to five years of experience. • You’re comfortable troubleshooting Windows workstations, Microsoft Office and Microsoft 365 applications, hardware, and peripherals, with working knowledge of Windows 11 and BitLocker. • You have experience with employee account support and understand the importance of accurate, timely onboarding and offboarding. Familiarity with Active Directory, Entra ID, Microsoft 365, Exchange Online, or Okta is valuable. • You bring experience with ServiceNow or a comparable ticketing platform and keep clear records of issues, troubleshooting steps, and resolutions. ServiceNow experience is preferred. • You have familiarity with workstation imaging, deployment, and IT asset management; experience with Windows Deployment Services is a plus. • You communicate clearly, listen carefully, and explain technical issues in a way that helps employees feel informed and supported. • You take ownership, follow through on commitments, and use initiative while knowing when to ask questions or involve a teammate. • You enjoy working as part of a team, sharing what you learn, and collaborating with specialists to solve problems. • You’re curious about technologies you haven’t used yet. Familiarity with macOS, mobile device management, VPNs, or video conferencing is hel