Lead Account Manager

IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking a Lead Account Manager to join our growing team in Raleigh, NC. The Lead Account Manager will serve in a leadership role on the Account Management team, managing a team of Account Managers. You will be responsible for renewal, upsell, customer retention and engagement activities in your assigned territory and a combined team territory achievement. Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies. This is a full-time position that requires you to be in our Raleigh, NC, area office. WHAT YOU'LL BE DOING • Lead, manage and motivate a team of high-performing Account Managers • Refine processes, grow skill sets, and improve resources on behalf of the account management team • Oversee and drive team best practices, sharing knowledge and skills on effective territory management and customer communication to maximize customer impact and revenue attainment • Oversee onboarding process for new Account Managers, including training, shadowing and mentorship • As part of the leadership team, proactively identify opportunities to improve workflows and processes, and coordinate implementation of approved changes across your team • Play a lead role within the team in developing and driving effective renewal campaigns and tactics, including but not limited to budgeting campaigns, win-back campaigns, renewal cadence campaigns, etc • Develop and maintain relationships with key team members across account services, sales and sales management, professional learning, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies • Meet or exceed personal and team revenue and retention goals in assigned territory WHAT WE'RE LOOKING FOR • Minimum of 7 years of educational/sales/account management experience, including at least 3 years in account management; leadership experience preferred • Proven ability to take on additional projects, above and beyond standard responsibilities of account manager role • History of providing leadership to other team members by sharing expertise and best practices • Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team • Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion • Excellent communication skills • Strong empathy for customers AND passion for revenue and growth • Collaborative and motivating leader • Strong organizational skills and problem solving/analysis ability • Analytical and process-oriented mindset • Passionate about bringing technology into the classroom ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: • 1 in 4 students in the United States uses IXL.com • Rosetta Stone provides an immersive learning experience for 25 languages • Wyzant is the nation's largest community of tutors, covering 300+ subjects • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our t