Sr HVAC Product Training Lead

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. The Senior Product Training Lead combines advanced HVAC technical instruction with leadership of product-focused training development. This role serves as the technical training lead for assigned LG HVAC products, ensuring that new and existing product training is accurate, effective, and ready to support product introductions. The position partners with Product Management, Engineering, and the Training Content Development Team to develop instructor-led courses, hands-on activities, assessments, e-learning, and digital training resources. The role also conducts classroom, virtual, and hands-on technical training; performs new product testing and technical evaluations; provides product guidance to fellow instructors; and supports the operation and readiness of the assigned LG Training Academy. This is a technical leadership role and does not inherently include direct people management. The Opportunity Product Training Leadership & Content Development • Serve as technical training lead and subject matter expert for assigned LG HVAC product lines, including new releases and existing product enhancements. • Lead the technical planning, development, review, and updates of training curricula, presentations, instructor guides, student materials, hands-on exercises, and knowledge assessments. • Partner with the Content Development Team to create e-learning modules, instructional videos, product demonstrations, and other digital learning resources; validate content for technical accuracy. • Coordinate with Product Management, Engineering, and Field Teams to identify product training needs, secure technical information, and establish training readiness for product launches. • Develop and support Train-the-Trainer activities; communicate product updates and provide technical direction to instructors across LG and Associate Academies. Product Testing & Technical Evaluation • Perform hands-on testing of new HVAC products, equipment, and controls to evaluate installation, commissioning, operation, service, and troubleshooting procedures. • Document testing results, technical findings, and training recommendations; communicate product concerns and improvement opportunities to the appropriate teams. • Validate service procedures, product documentation, laboratory exercises, and technical training materials through practical testing and equipment evaluation. Technical Instruction & Customer Support • Deliver instructor-led, hands-on, and virtual technical training covering LG product applications, safety, installation, commissioning, maintenance, troubleshooting, and repair. • Conduct training at LG Academies, Associate Academies, and designated field locations; administer practical and written assessments as needed. • Provide technical guidan