Operations Support Coordinator - Short Term Cover

Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach. Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself. Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies. Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation. The Role We are seeking a versatile and detail oriented Operations Support Coordinator to provide cross functional coverage and error resolution across Procurement, Partner Operations, and Logistics. This role ensures business continuity during periods of absence (e.g. sickness or annual leave) and supports day to day operational accuracy by resolving issues quickly and efficiently. This shared responsibility ensures that: • No single point of failure exists within the team. • Errors are resolved quickly and efficiently. • Knowledge is cross functional, supporting collaboration and resilience. The ideal candidate will be a proactive problem solver who can adapt to different areas to Sales Operation workflows, helping to maintain operational consistency and minimise business disruption. Duties & Responsibilities Procurement Support • Process purchase orders, track deliveries and manage returns/RMAs. • Assist with supplier communications, invoice approvals and error resolution in order fulfilment. • Escalate and resolve procurement or delivery issues impacting business operations. Partner Operations Support • Manage vendor/distributor portal access, logins, and troubleshooting. • Track and maintain rebate submissions, deal registrations, and certification compliance. • Support internal teams with partner program requirements, audits, and documentation. Logistics Support • Assist with domestic and international shipment bookings, returns, and tracking. • Support compliance with customs and freight documentation. • Provide cover for warehouse tasks (receiving, packing, labelling, inventory checks) when required. Error Resolution & Coverage • Help on operational errors across procurement, partner, and logistics processes. • Troubleshoot issues, investigate root causes and coordinate corrective actions. • Provide reliable coverage for colleagues during sickness, annual leave, or high workload periods. • Maintain clear handover notes and process documentation for smooth transitions. Essential Skills • 1–3 years’ experience in procurement, logistics, operations, or vendor/partner management. • Strong problem-solving skills with the ability to resolve errors independently. • Excellent organisation and multitasking ability to adapt across functions. • Strong communication skills to collaborate across teams and external partners. • Proficiency with order processing systems, vendor portals, or shipping platforms preferred. Strengths & Values • Collaboration – Coordinators work together to provide seamless cover across functions. • Flexibility – Willingness to step into different workflows depending on team need. • Accountability – Taking ownership of operational errors and ensuring continuity. • Knowledge Sharing – Building cross functional understanding to strengthen the wi