Ops Associate

At Parallel, we build AI agents to help healthcare facilities automate their administrative processes and unlock additional revenue, starting with medical coding. Today, up to 25% of healthcare spending is lost in manual, repetitive administrative work. Legacy software hasn’t helped, it’s made things slower, more complex, and more frustrating for care teams. We believe AI agents can change that. Our technology combines Large Language Models with system-level automation to handle real work inside existing hospital tools. No integrations, no disruption. Our first agent automates coding workflows and frees up time for medical staff to focus on patients. We launched in 2024, are backed by top investors (Index, Frst, Y Combinator, Hexa, Kima Ventures, Better Angle), and we’re just getting started.   The future of healthcare isn’t just digital — it’s automated. Come help us build it ! The role At Parallel, we work with a team of 25+ freelance TIMs (medical information technicians) on different tasks, in particular retrieving medical documents from our partner facilities’ software. This is a core part of Parallel. With fast, secure access to our partner facilities’ data, we code the first hospital stays within a few days and prove Parallel’s ROI. Then we automate document extraction so we can scale. As Ops Associate, you support the Ops team on managing freelancers and on cross-functional Ops projects. You take ownership of critical operational topics end to end and contribute directly to Parallel’s growth. You work daily with our Head of Ops, the Deployment Strategists, Customer Care and our freelance TIMs. You’re in charge of staffing and managing our network of freelance TIMs and become their main point of contact, working directly with our Head of Ops. You also work on cross-functional projects that structure Ops as Parallel scales. It’s a chance to see first-hand how a generative AI solution is deployed in hospitals, and to experience a startup’s scale-up from the inside. What you’ll do Staffing and management of freelance TIMs You’re responsible for the network of freelance TIMs who support our clients. You make sure the right person is on the right assignment, at the right time, within a compliant framework. • Sourcing and recruiting : identify, qualify and recruit new TIMs based on needs (specialties, facilities, volume). • Staffing assignments : assign TIMs to client accounts, anticipate workload peaks and manage priorities. • Onboarding : train new TIMs on the Parallel tool and our ways of working. • Monitoring : centralize assignment tracking and manage the team’s performance. • Contracts and compliance : keep freelance contracts up to date, in line with our ISO 27001 and HDS requirements (data access, confidentiality). Cross-functional Ops projects You support the Ops team on cross-functional projects to make processes more robust and scalable. For example, you could: • Compliance and security : contribute to the ISO 27001 and HDS certification project on the Ops side (registers, evidence, access reviews, contracts). • Processes and documentation : keep client training notes up to date and improve internal playbooks (deployment, support). Who we’re looking for • You’re looking for your first permanent job, or possibly an end-of-studies internship (with the goal of staying with us on a permanent contract). • You’re rigorous: you organize yourself, prioritize, and follow your topics through to the end. • You have strong people skills: you can adapt to profiles very different from yours, explain technical topics and bring a team along. • You’re comfortable in a tech environment and like understanding how software works so you can help others use it. • You’re autonomous: when you’re given an assignment, you figur