Critical Account ACE Engineer

Critical Account ACE Engineer    This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Responsibilities: ·         Working with our Critical Account Program customers acting as the senior technical resource ·         Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct. ·         Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects ·         Build strong customer relationships and become a trusted advisor. ·         Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust. ·         You will be expected to be very collaborative with your teammates and the rest of the team will be expected to do the same.  More communication usually provides better outcomes and increases engineering talent’s, experience and knowledge levels. ·         Requires some travel that should not exceed 40%.  Travel varies based on time of year, software release cycles and new hardware releases. ·         This position can be anywhere in the US.  Exact location is not important as long as you are close to a major airport.   Education and Experience Required: ·         Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience . ·         Typically, 10-15+ years’ experience.   Knowledge and Skills: • A deep understanding of one or more of the following areas of enterprise networking • 802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax.  • Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise. • Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN.  • WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies.  ·         Using, evaluating, and developing appropriate engineering design tools and software packages. ·         Excellent analytical and problem-solving skills. ·         Conducting reviews of customer configurations and quickly identifying issues. ·         Strong history of troubleshooting with customers in your current or past roles. ·         Vendor and/or Industry certifications are a plus but not required. • Must have demonstrated the ability to pick up additional skillsets outside of comfort zone ·         Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate and build relationships primarily wi