Manager, Clinical Health Services - Aetna Oncology Care Model Team - RN

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Aetna is starting a new Oncology Care Model providing specialized care pathways to our members throughout their oncology treatment.   We are seeking an RN to be the Manager, Clinical Health Services, to lead a variety of direct reports on the Oncology Care Model team including a Nurse Practitioner, Nurse, Pharmacist, Behavioral Health Specialist and Oncology Companion. The team will partner with an Oncology Medical Director.   This is a fully remote position. Eligible candidates may live anywhere in the contiguous United States.   Job functions may include the following: • Accountable for the day-to-day management of assigned clinical teams, ensuring adherence to established practices, policies, procedures, and contractual requirements. • Experience leading clinical operations and building a new multidisciplinary oncology team from the ground up, including onboarding and training staff • Lead, develop, and support high-performing clinical teams through effective coaching, performance management, and professional development. • Participate in the recruitment and hiring process using clearly defined requirements related to education, experience, technical skills, and performance competencies. • Develop, initiate, monitor, and communicate performance expectations and productivity standards. • Assess developmental needs and implement action plans that support employee growth and team effectiveness. • Ensure the successful execution of care management and care coordination activities across the continuum of care. • Support the management of complex physical and behavioral health cases through clinical guidance, consultation, and collaboration. • Utilize critical thinking and sound clinical judgment to support appropriate healthcare outcomes and remove barriers to care. • Provide clinical leadership and support care management staff in delivering culturally competent, member-centered interventions. • Conduct regular individual and team meetings focused on service delivery, quality outcomes, professional development, and operational performance. • Collaborate with care managers, medical directors, social support teams, provider partners, and market leadership to achieve business and clinical goals. • Communicate strategic plans and ensure implementation of tactics that support quality, operational, and financial objectives. • Evaluate and interpret clinical, operational, and quality performance data to identify opportunities for improvement and implement targeted interventions. • Identify and escalate quality of care concerns through established channels and drive corrective action when appropriate. • Champion best practices, innovation, and continuous improvement initiatives that enhance member outcomes and operational effectiveness. • Serve as a change leader by effectively communicating the business case for change and guiding teams through organizational and operational transformations. • Maintain compliance with all applicable policies, procedures, regulatory requirements, and contractual obligations. • May serve as a key point of contact for health plan partners, customers, and internal stakeholders, including participation in customer meetings and implementation initiatives. • Accountable for achieving clinical, operational, quality, and financial objectives