Account Manager - Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Thank you for your interest in furthering your career with CVS Health. This site is dedicated to hosting all CVS Health openings across the enterprise, and is only available to our internal colleagues. Here you can search openings, maintain your internal candidate profile, upload  resumes, and set up a search agent for newly posted jobs that match your search criteria. We encourage you to discuss your career goals and interest in a new role with your leader.  Should you be considered for a new role, a notification will be sent to your current leader during the selection process. Note: If you are a contractor or external consultant and have reached this page, please logout of this internal employee Career Site and apply via the CVS Careers Page. Position Summary   As an Account Manager, you are considered the clients main point of contact and are responsible for overseeing all their day-to-day PBM operations. Account Managers act as the liaison between clients and cross-functional internal teams and are responsible for ensuring timely/successful delivery of client requests. Excellent communication skills are required to ensure we understand our client’s needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.    Additionally, Account Managers are expected to demonstrate a high-level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.    This will include managing the resolution status of routine to complex requests related to our clients' business requirements; including but not limited to:  - Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.  - Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome.  - Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.  - Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.      Note: In the role, you must be able to travel up to 20%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company. Required Qualifications   - 4 years of experience in a client services-based environment or previous account management experience  - Excellent organizational skills  - Excellent verbal and written interpersonal communication skills  - Strong problem solving and critical thinking skills  - Able to be on camera for meetings with reliable attendance    Preferred Qualifications   - Prior Healthcare experience managing insurance, healthcare, or benefit accounts  - Experience with Medicaid, Commercial, and/or Medicare Part D Plans    Education   Bachelor’s Degree or equivalent work experience required  Anticipated Weekly Hours 40 Job Grade 107              Pay Range The typical pay range for this role is:    $43,888.00 - $102,081.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within w