Customer Engagement, Training and Operations Support

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Cardiovascular (CV) portfolio supports healthcare professionals and healthcare organizations through commercial, educational, and operational activities that advance patient care across a broad range of cardiovascular therapies. This function plays a critical role in ensuring customer engagement activities, training programs, compliance processes, and operational workflows are executed accurately and in accordance with Medtronic policies and external regulatory requirements. This position is based in Macquarie Park, NSW, Australia and operates under a Flex work arrangement. The role partners closely with Sales, Marketing, Operations, Compliance, external suppliers, and Healthcare Professionals to support business activities across multiple Cardiovascular Operating Units. This role provides operational, compliance, customer engagement, and administrative support across the Cardiovascular business. The position is responsible for coordinating healthcare professional engagements, supporting training and educational events, managing procurement and supplier processes, and ensuring documentation, financial controls, and compliance requirements are maintained to a high standard.   Primary Responsibilities • Administer Healthcare Professional (HCP) and Healthcare Organisation (HCO) engagement processes in strict accordance with Business Conduct Standards and compliance frameworks, including the preparation, review, and management of sponsorships, educational grants, charitable donations, and consultancy agreements via the compliance management system (ONIT). • Ensure full compliance, documentation accuracy, and audit readiness for Medtronic training and educational events in accordance with Business Conduct Standards and compliance frameworks via the event compliance management system (CVENT). • Coordinate Healthcare Professional (HCP) travel arrangements through approved Medtronic suppliers, ensuring strict adherence to Business Conduct Standards and compliance frameworks. Communicate clearly and proactively with HCPs (customers) and internal stakeholders throughout event planning and travel coordination processes. • Manage Marketing and Operations procurement activities, including purchase order creation, invoice processing, and financial documentation via Ariba and ONIT systems, maintaining budget accuracy and financial controls. This includes establish and manage blanket purchase orders to support structured financial planning and operational efficiency. • Manage direct and indirect supplier set up process to SAP, ensuring adherence to procurement governance requirements and ongoing master data maintenance to maintain data accuracy and integrity. • Other general operations / admin tasks as required.   Required Qualifications • Requires minimum of 4 years of experience in administrative, coordinator, sales support, marketing support, compliance support, travel coordination, or operations support roles. • Experience supporting compliance-driven processes, documentation management, or regulated business activities. • Experience coordinating multiple stakeholders, priorities, and deadlines in a corporate environment. • Proficiency in Microsoft Office applications and business systems. • Strong written and verbal communication skills with high at