SSM Global Operations COE – Systems Analyst

Job Description Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.    Work Arrangement: This position is categorized as hybrid on NIGHT SHIFT, 8:00 PM to 5:00 PM PH. This means the successful candidate is expected to report to the GM Philippines office three times per week (or other frequency) as dictated by the business. The Role The Systems Analyst performs hands-on analysis, configuration, testing, documentation, and operational support for dealership forms within the Digital Retail Platform (DRP). The role processes form requests, validates business and compliance requirements, configures digital forms and workflows, supports quality assurance and user acceptance testing, maintains operational reports, and assists with production releases and issue resolution. The Systems Analyst works within established procedures and technical standards, collaborates with business, implementation, verification, engineering, quality assurance, and vendor partners, and escalates complex, unresolved, or approval-dependent issues to the appropriate senior analyst or business owner. What You'll Do • Process dealership form submissions through D360 and approved intake channels; identify priority requests, Common and Non-Common forms, and restricted GM or dealer information before downstream processing. • Break bulk PDFs into individual forms, apply approved naming conventions, clean and format files, and remove or replace PII, confidential information, GM personal or secret information, and dealer-restricted information with approved generic test data. • Follow GM device, desktop, VDI, security, privacy, and handling requirements during form intake and processing. • Create and update Jira tickets, action items, dependencies, defect records, status updates, and supporting documentation for assigned work. • Review forms for completeness, current version, ownership, licensing, authorization, rights-to-use permissions, state or federal requirements, OEM, brand, program, and dealer-specific requirements. • Record supporting evidence for approvals, licensing, rights-to-use, and indemnification requirements; identify missing information and escalate unresolved questions to the appropriate business, legal, RIM, dealer, or GM contact. • Translate approved form and business-process requirements into configured digital forms, workflows, packages, mappings, and implementation-ready solutions using the DRP Form Configurator and, where applicable, the legacy Form Builder. • Perform pre-processing and validation in DRP pre-production, including form type, file and page size, printer type, category, annotations, retail or lease requirements, special-form requirements, licensing, and other approved form attributes. • Process State, Brand, Program, and form revisions and assigned custom-form requests in accordance with approved change procedures. • Execute quality-assurance checks using sample dealership forms and loan, lease, and cash scenarios; validate text, fonts, checkbox and field alignment, hidden fields, annotations, formulas, licensing information, indemnification records, and expected output. • Prepare test materials for user acceptance testing, document defects and expected results, coordinate retesting, and track implementation-team or dealer feedback and sign-off activities. Dealer UAT remains owned by the DRP Implementation team. • Support approved form migration to the appropriate production environment; verify production configuration, confirm that forms are live and accessible, and record post-go-live issues and feedback. • Build and maintain assigned operational reports, includ