Technical Lead – Digital OR Systems

Position purpose The Technical Lead – Digital OR Systems is responsible for the technical coordination, integration and operational reliability of Digital OR solutions created and supported by Digital-OR Solutions GmbH (DOS). The role focuses on the integrated system as a whole: the interaction between Brainlab products, CE-marked third-party products, DOS-developed control software, interfaces, infrastructure and customer-specific configurations. Acting as the technical interface between the DOS third-party portfolio, Brainlab Product Management, Technical Services and Brainlab R&D, the Technical Lead ensures that technical topics are understood in their complete system context, assigned to the appropriate owners and driven toward resolution. The role combines system-level integration knowledge with hands-on onsite troubleshooting, structured escalation management, configuration assessment and the creation of practical DOS-specific service documentation. The role provides technical ownership and coordination at the level of the integrated Digital OR solution, ensuring that the combined system can be configured, deployed, serviced and operated reliably in the customer environment. Key responsibilities Technical system ownership and integration • Act as the central technical contact for Digital OR solutions integrating Brainlab products, CE-marked third-party products and, where applicable, DOS-developed control and orchestration software. • Maintain a system-level understanding of product functions, interfaces, dependencies, workflows, data flows and configuration requirements. • Coordinate technical integration, system configuration, commissioning and handover activities across DOS, Brainlab, customers and third-party suppliers. • Review system concepts, integration approaches and customer-specific configurations, identifying dependencies, risks and gaps that could affect functionality, serviceability or customer operation. • Define and maintain system baselines, interface assumptions, configuration requirements and known limitations. • Contribute to technical standards and integration patterns for Digital OR deployments and support the technical evaluation of third-party products for integration into DOS solutions. Onsite investigation and problem resolution • Independently travel onsite when complex or business-critical technical problems require direct investigation in the customer environment. • Analyse the interaction between Brainlab systems, DOS-integrated third-party components, DOS control software, interfaces, infrastructure and customer-specific configurations. • Reproduce, isolate and document problems as far as possible, distinguishing between product defects, configuration issues, integration or interoperability issues, infrastructure-related causes and operational factors. • Assess customer impact, urgency and technical risk, determine appropriate next steps and provide clear findings to the responsible teams. • Coordinate and follow up corrective actions, configuration changes, workarounds and product fixes through to a confirmed resolution or agreed next step. Issue ownership and escalation management • Clarify ownership for reported issues involving Brainlab products, DOS integration, DOS control software, third-party products or customer infrastructure. • Initiate and manage structured escalations to DOS, Brainlab R&D, Product Management, Technical Services, third-party suppliers or other responsible teams. • Ensure that escalations include the complete system context, affected components and versions, configuration, reproduction steps, relevant logs or evidence, customer impact and timelines. • Track open technical issues and dependencies across DOS, Brainlab, customers and suppliers, ensuring