Lead Software Engineer

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand and tackle issues, analyze performance and get the most of their software and infrastructure. The Integrations Platform team owns New Relic's GitHub, GitHub Enterprise and ServiceNow integrations. These integrations bring third-party data into New Relic as entities, relationships and events, and power Service Architecture Intelligence (repository and team catalogs, service maps and scorecards) as well as New Relic's AI and agentic experiences. As the Lead Software Engineer, you will set the technical direction for our new integrations platform, shared building blocks for authentication, data retrieval, webhooks, data processing, rate limiting, remediation, reconciliation, etc., that let us deliver a new integration in weeks instead of quarters. You will be the team's most senior engineer, leading by example in the collaboration, mentorship, ownership and accountability. What you'll do • Build a scalable platform that brings in data from dozens of integrations from thousands of customers. • Define and drive the technical roadmap and architecture of the Integrations Platform, ensuring high availability, resilience, and operational excellence. • Lead the design and development of reliable, event-driven Java services on Kafka and Kubernetes that ingest and synchronize data from third-party systems such as GitHub, GitHub Enterprise and ServiceNow without data loss. • Own large, multi-engineer projects end to end, from design documents and decision records through to general availability, while staying hands-on with production code and code reviews. • Act as the team's senior technical expert, mentoring engineers and establishing standards for code quality, testing, security, and performance. • Own the operational health of the team's services, including observability, alerting, SLOs, on-call, and incident response, and eliminate systemic issues such as API rate limits, retry storms, and out-of-order webhook events. • Collaborate with product management, architects, partner teams, and customers to translate business requirements into scalable technical strategies. • Evaluate and introduce new tools and practices for the team, including AI-assisted and spec-driven development. This role requires: • Experience: 10+ years in software engineering, including 2+ years as the technical lead of a team or major initiative, designing and building large-scale distributed systems. • Advanced Java Engineering: Expert-level proficiency in Java and modern backend frameworks (Spring Boot, or similar), with strong knowledge of concurrency, REST API design, and JVM performance. • Event-Driven Systems: Hands-on experience with Apache Kafka (or similar). • Cloud Architecture: Hands-on experience running services in the cloud, preferably AWS, with strong working knowledge of Kubernetes, Docker, CI/CD, and observability. • System Design: Exceptional problem-solving skills with a strong foundation in data structures, algorithms, resilient microservices design, relational data